Craig Haggenjos
Henderson,NV
Summary
Hardworking and willing to go above and beyond to effectively complete the task at hand. Over 19 years of progressive customer service experience. Success in making customers feel welcome and proven success in customer retention. Possesses a Bachelor of Arts in Psychology from Kent State University.
Overview
25
25
years of post-secondary education
2027
2027
years of professional experience
Work History
Guest Services
The Beverly Hilton
Beverly Hills, CA
01.2007 - Current
- Anticipating guest needs and making sure they feel the heart of service.
- Escorted guests to their rooms, highlighting amenities and activities to ensure a comfortable stay.
- Accommodated guest requests for items, contributing to a personalized and enjoyable experience.
- Informed guests about hotel services and local attractions to enhance their experience.
Personal Trainer
Equinox
West Los Angeles, CA
01.2014 - 01.2015
- Custom designed exercise, nutrition, and strength programs to help clients achieve specific health goals.
- Provided exceptional customer service by working within particular clients' strengths and weaknesses.
- Designed personalized fitness programs for diverse client needs.
- Conducted one-on-one training sessions to enhance physical performance.
- Educated clients on nutrition and healthy lifestyle choices.
Server/Barback
Longhorn Steakhouse
Lutz, Florida
03.2005 - 12.2005
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed order accuracy and timeliness during peak service hours.
- Assisted in training new staff on restaurant policies and procedures.
Server/Barback
Damons Restaurant
Newark, OH
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed order accuracy and timeliness during peak service hours.
- Assisted in training new staff on restaurant policies and procedures.
Server/Barback
Damons Restaurant
Lancaster, New Hampshire
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed order accuracy and timeliness during peak service hours.
- Assisted in training new staff on restaurant policies and procedures.
Substitute Teacher K-12
Perry County School District
New Lexington, Ohio
01.2003 - 02.2005
Education
SAG CARD -
Screen Actors Guild
07.2018 - 09.2026
NASM Certificate I - Personal Training
National Academy of Sports Medicine
12.2013 - 09.2026
BA - Psychology
Kent State University
Ohio 08.1998 - 12.2002
Skills
- Hotel Systems
- Customer Service
- Team Leader
- Conflict resolution
- Communication Skills
- Problem Solving
- Adaptability
- Physical Endurance
Timeline
SAG CARD -
Screen Actors Guild
07.2018 - 09.2026
Personal Trainer
Equinox
01.2014 - 01.2015
NASM Certificate I - Personal Training
National Academy of Sports Medicine
12.2013 - 09.2026
Guest Services
The Beverly Hilton
01.2007 - Current
Server/Barback
Longhorn Steakhouse
03.2005 - 12.2005
Substitute Teacher K-12
Perry County School District
01.2003 - 02.2005
BA - Psychology
Kent State University
08.1998 - 12.2002
Server/Barback
Damons Restaurant
Server/Barback
Damons Restaurant