Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig Hucks

Matthews,NC

Summary

Strategically minded technology professional, known for high productivity and efficient task completion. Skilled at leadership, communication, and problem-solving, to navigate complex challenges and drive team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Implementation Manager

Pay Ready
Las Vegas, NV
06.2024 - Current
  • Managed the full life cycle implementation of multiple products, from contract signing to full deployment.
  • Led cross-functional teams to implement new software solutions across departments.
  • Reduced the time to implement all new products by 30% in my first year.
  • Managed the property transitions team, tasked with handling new property additions and dispositions.
  • Created SOPs and standard best practices for training, configuration, and integration of all product lines.
  • Implemented over one million new units of business in my first year with the company.
  • Managed the deployment of three new products in 2025.
  • Developed custom reporting in Asana and Salesforce to provide needed visibility for leadership to make data-driven decisions.

Senior Technical Business Analyst

BH Management Services
Des Moines, IA
07.2022 - Current
  • Led implementation of new software packages and customer relationship management systems for a portfolio with over 300 apartment communities
  • Assisted with bug fixes, escalations, and overall support for all stakeholders
  • Assessed software problems and utilized troubleshooting tools to swiftly resolve issues.
  • Worked closely with our IT team to troubleshoot telephony issues and partner with 3rd party systems such as MiTel and RingCentral
  • Managed API feeds between our third party providers.
  • Developed SQL (MySQL) queries to create dependable data for our leadership team.
  • Managed deployment of new software, including testing existing and new functionality.
  • Conducted data backups and disaster recovery operations.
  • Researched and analyzed technology developments, ascertaining results to evaluate technical designs.

Customer Solutions Architect

RealPage
Dallas, TX
03.2022 - 07.2022
  • Collaborated with designers, developers and engineers to bring technical solutions to life.
  • Analyzed software that was not performing to expectations and recommended techniques for improvements.
  • Handled complex cases and worked closely with Product leadership to identify root causes of issues.
  • Worked closely with our marketing and sales teams to build customer campaigns and agree on a launch process.
  • Managed special projects for leadership to help eliminate silos between internal teams.
  • Collaborated with customers to take feedback to the Product teams to help improve adoption and use of RealPage's products.

Senior Account Manager

RealPage
Dallas, TX
03.2016 - 03.2022
  • Managed a customer portfolio of over 20 million in average annual revenue with less than 5% attrition YOY.
  • Conducted regular workshops with sales and support to improve their knowledge of our products.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Cultivated deep knowledge of customer businesses and relationship to company objectives.
  • Collaborated with customers to develop strategic business and account plans.
  • Established and maintained good public relations and networking within community to develop business.

Implementation Consultant

RealPage
Dallas, TX
10.2015 - 03.2016
  • Managed configuration, installation and troubleshooting of applications and software for clients.
  • Implemented Contact Center and Lead Management products post-sales.
  • Assisted Sales in demonstrating the product to drive higher adoption and contract conversion.
  • Reviewed performance and adoption of products post-implementation to ensure that all systems were operating as designed.
  • Setup reporting profiles for customers so that they could view data on demand.
  • Managed APIs and setup integrations during implementation to ensure that customers have dependable data.
  • Worked closely with Account Management to ensure that the customer experience was positive post implementation.

Education

Bachelor of Arts - Pastoral Counseling

North Greenville University
Tigerville, SC
05.2005

Skills

  • Team leadership
  • Mentoring
  • Business process improvement
  • Cross-functional collaboration
  • Analytical
  • Conflict resolution
  • Problem resolution
  • Scrum master
  • Customer relationship management

Certification

  • Certified Scrum Master - Dec 2022
  • AWS Cloud Practitioner - June 2022

Timeline

Senior Implementation Manager

Pay Ready
06.2024 - Current

Senior Technical Business Analyst

BH Management Services
07.2022 - Current

Customer Solutions Architect

RealPage
03.2022 - 07.2022

Senior Account Manager

RealPage
03.2016 - 03.2022

Implementation Consultant

RealPage
10.2015 - 03.2016

Bachelor of Arts - Pastoral Counseling

North Greenville University

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