Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Beck

Sherman,TX

Summary

Dynamic leader with extensive experience at Cigna Healthcare, excelling in cross-functional team leadership and project management. Demonstrated success in enhancing client onboarding processes and mentoring teams, improving overall efficiency. Skilled in data analysis and problem-solving, with a proven track record of resolving complex customer issues, ensuring high levels of satisfaction and loyalty.

Overview

13
13
years of professional experience

Work History

Senior Implementation Manager

Cigna Healthcare
04.2016 - 11.2024
  • Owns the client experience across the end-to-end on boarding process for new and renewing clients.
  • Partner with Sales and clients to obtain critical information necessary for account setup.
  • Lead ongoing implementation meetings with sales, clients, and brokers throughout the implementation process to understand and execute on client’s plan interpretation and service, with respect to administrative capabilities.
  • Manage Implementation calendars to ensure timely and accurate installation.
  • Responsible for coordinating and delivering pertinent documents for client signatures and banking documents.
  • Lead an internal team of subject matter experts within the organization to execute overall strategy for client.
  • Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.

Implementation Specialist

Cigna Healthcare
09.2014 - 04.2016
  • Review and analyze implementation documents to create and maintain data within our core operation systems.
  • Partner with Implementation Manager as needed to answer benefit questions related to the client’s plan designs,
    client’s plan interpretations, and service administrative capabilities.
  • Provide support on the end-to-end audits of account systems and plan documents, and facilitate any system
    updates as needed.
  • Assures all sold benefits are in compliance with legislation requirements.

My Personal Champion - Member Services

Cigna Healthcare
04.2012 - 09.2014
  • Act as a single point of contact to deliver the highest level of individual attention for members and their families
    who have have complex diagnosis’s and traumatic injuries.
  • Support individual throughout his or her entire time of need.
  • Oversee application of benefits.
    Review claim processing and payment.
  • Engage in clinical support (nurses/health coaching)
  • Identifying local resources (financial assistance, or appropriate healthcare services)

Customer Service Representative

Cigna Healthcare
10.2011 - 04.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Vocational Nursing

Grayson College
Denison, TX

High School Diploma -

Pottsboro High School
Pottsboro, TX
05-2007

Skills

  • Cross-functional team leadership
  • Project Management
  • Data Analysis & Database Management
  • Problem-solving abilities
  • Call center experience
  • Client management

Accomplishments

    - 2019 Robert I. Schnuer Partner of Choice

Timeline

Senior Implementation Manager

Cigna Healthcare
04.2016 - 11.2024

Implementation Specialist

Cigna Healthcare
09.2014 - 04.2016

My Personal Champion - Member Services

Cigna Healthcare
04.2012 - 09.2014

Customer Service Representative

Cigna Healthcare
10.2011 - 04.2012

No Degree - Vocational Nursing

Grayson College

High School Diploma -

Pottsboro High School

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Michael Beck