Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Hutchinson

CHEYENNE

Summary

Dynamic customer service professional with proven expertise at Center One, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver satisfactory outcomes while managing high-pressure situations. Experienced in data entry and call center operations, I thrive on improving processes and ensuring customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Center One
04.2015 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Wharehouse Worker

Goodwill Industries Of Buffalo, NY
09.2009 - 02.2010
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cashier

Walmart
04.2007 - 03.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Business Administration -

Erie Community College
Buffalo, NY

Business -

Alden Central High School
Alden

Electronics -

Harkness Vocational School
Cheektowaga, NY
06.1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience

Timeline

Customer Service Representative

Center One
04.2015 - 04.2016

Wharehouse Worker

Goodwill Industries Of Buffalo, NY
09.2009 - 02.2010

Cashier

Walmart
04.2007 - 03.2008

Business Administration -

Erie Community College

Business -

Alden Central High School

Electronics -

Harkness Vocational School

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