Craig Justynski
Kearny
Summary
Senior Network Operations Engineer with extensive technical experience in incident response and data center operations. Specializes in managing complex network architectures and ensuring SLA compliance through effective vendor coordination and logistics management, resulting in enhanced network uptime and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Network Operations Engineer
Bloomberg LP
New York
06.2009 - Current
- Incident Triage: Isolate, mitigate, and resolve complex network alarms and critical outages across customer and backbone data circuits to ensure continuous uptime.
- Circuit Engineering: Test, provision, and troubleshoot end-to-end ethernet and dark fiber transport infrastructure, managing capacities up to 800G utilizing OTDR traces and JDSU diagnostics.
- Regional Telco Escalations: Serve as the Americas Escalations Representative, monitoring all backbone circuits for chronic faults and partnering with telecommunication vendors to resolve systemic issues and enforce strict SLA compliance.
- Proactive Monitoring & Documentation: Leverage internal and enterprise monitoring tools to detect edge/backbone anomalies prior to impacting market data delivery; author comprehensive technical runbooks to standardize troubleshooting guidelines.
- Packet Capture Analysis: Analyze TCP packet capture tools to troubleshoot and resolve complex terminal connectivity and performance issues.
- Infrastructure Projects: Coordinate and execute hardware upgrades, installations, and cut-overs of routers, switches, and servers across core data centers, remote node sites, and client environments.
- Coordinated planned infrastructure power maintenance at critical node sites and corporate offices, executing power-downs and power-ups to maintain service continuity.
- Fiber Deployment & Maintenance: Manage the installation, cleaning, testing, and decommissioning of fiber and copper connections across core data centers, maintaining meticulous cable management and labeling standards.
- Logistics & Business Continuity: Oversee regional SAP inventory systems, vendor TAC support escalations, and 'hot spare' staging accounts to guarantee 100% availability of critical components for emergency deployments.
Field Service Technician
Bloomberg LP
05.2004 - 06.2009
- Executed complex network migrations, fail-over testing, and hardware cut-overs within tight maintenance windows, ensuring seamless transitions and reliability.
- Deployed to client sites for installation, replacement, and troubleshooting of routing hardware, diagnosing network connectivity and application-layer issues to ensure uninterrupted service.
- Collaborated with telecommunication providers in emergency vendor-meets to isolate and resolve circuit performance issues, minimizing downtime for clients.
Global Technical Support / Field Support Representative
Bloomberg LP
12.1999 - 05.2004
- Field Engineer Support: Delivered advanced technical escalation support to field engineers troubleshooting application and network connectivity issues at client sites, enhancing resolution effectiveness.
- Outage Monitoring: Monitored global client outages through enterprise management platforms, ensuring adherence to strict financial-sector uptime agreements.
- Subscriber Support: Diagnosed and resolved complex terminal, hardware, and application-layer bugs for global Bloomberg terminal subscribers, improving user experience.
Education
Technical Support Program -
Chubb Institute
Jersey City, NJSkills
- Network monitoring and configuration
- Packet capture analysis
- Logistics management
- Communication skills
- Collaboration strategies
- Asset management
- Incident response and escalation
- Incident response
- SLA compliance
- Packet analysis
- RMA and vendor management
- Fiber optics management
- Network device management
- Troubleshooting techniques
Military Service
United States Army National Guard, West Orange, NJ, Combat Medic, 2/102nd Armored Battalion, 01/01/95, 01/01/01
Accomplishments
- Customer & Culture Champion, 14 Feb 2013
Timeline
Network Operations Engineer
Bloomberg LP
06.2009 - Current
Field Service Technician
Bloomberg LP
05.2004 - 06.2009
Global Technical Support / Field Support Representative
Bloomberg LP
12.1999 - 05.2004
Technical Support Program -
Chubb Institute