Mauro Barzola
CLIFTON
Summary
Dynamic Network Operations Engineer with extensive experience at Verizon Wireless, excelling in router configuration and network troubleshooting. Proven track record in enhancing network availability and optimizing performance. Strong problem-solving abilities and effective team collaboration skills drive successful cell site integrations and telecom circuit testing. Committed to delivering exceptional results in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Network Operations Engineer
VERIZON WIRELESS
Wayne
04.2007 - Current
- Configured Nokia 7750 SR7/SR12 Routers for Ethernet Backhaul to facilitate cell site implementation.
- Tested connectivity of new cell sites by configuring Nokia 7705 CSR with Ethernet Backhaul.
- Executed telco circuit testing using JSDU test units and Nokia 7705 backhaul port MAC addresses.
- Built eNB 700 LTE, AWS, and PCS files utilizing Nokia’s WPS for enhanced deployment efficiency.
- Monitored network behavior via Real Time Tool (RTT), SAM EBH for 7705, and SAM LTE for eNBs.
- Generated weekly reports on cell site outages, documenting root causes to maintain network availability at 99.999%.
- Troubleshot network issues impacting multiple cell sites, advising NOC and regional teams on resolutions.
- Collaborated with engineering teams to rectify network issues during integration of new cell sites.
Onsite Desktop/Network Support
API System INC
03.2005 - 04.2007
- Managed all VZW MTSO locations for network and printer related outages
- Diagnosed, identified and resolved all client tickets
- High-Level Support: Responding to escalated hardware and software issues that Tier 1 and 2 support cannot resolve.
- Troubleshooting Windows, Linux, and Mac operating systems for Executives
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Desktop Engineer & Resource Coordinator
MTM Technologies
New York
10.1998 - 03.2005
- Managed Level III Support Desk to minimize network outages for clients.
- Diagnosed and resolved all client tickets efficiently, enhancing satisfaction.
- Dispatched technicians to client locations for network and printer issues.
- Fielded up to 40 calls daily from various clients, addressing inquiries promptly.
- Updated project calendars regularly, ensuring optimal assignment of Engineers and Technicians.
- Oversaw timecard and invoicing processes, aligning billable hours with client hours.
- Prepared monthly billing reports detailing billable hours for each client.
- Installed and configured desktop systems to optimize performance and user experience.
Education
Network Administraor -
Metropolitan Technical Institute
Fairfield, NJ05-1998
Skills
- CDMA technology
- Network troubleshooting
- Router configuration
- Cell site integration
- Telecom circuit testing
- Network monitoring
- Problem solving
- Critical thinking
- Team collaboration
- Network optimization
- VPN configuration
- Wireless networking
- Network hardware management
- LAN and WAN support
- System monitoring
- Operations monitoring
- Ticketing systems management
- Network configuration
- Performance tuning strategies
- 3G, 4G, and 5G technologies
Volunteer Experience
Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities.
Languages
Spanish
Native/ Bilingual
Timeline
Network Operations Engineer
VERIZON WIRELESS
04.2007 - Current
Onsite Desktop/Network Support
API System INC
03.2005 - 04.2007
Desktop Engineer & Resource Coordinator
MTM Technologies
10.1998 - 03.2005
Network Administraor -
Metropolitan Technical Institute