Quinn Hooper
Network Operations Engineer
Overland Park,KS
Summary
Completed Centriq a Cybersecurity Specialist Program with a focus on Windows configuration, networking, service desk support, cloud services, network security, and business communication skills. Skilled in server and network device configuration, cloud services and management, technical support and configuration, project management, technical documentation, and network assessment and proposal. Experienced and dedicated IT professional with a strong background in Active Directory Management, PowerShell, Service Now, Microsoft Azure, Wireshark, Linux Distributions, Enterprise Networks, and Microsoft 365 Administration. Proficient in support, and backup; switching and routing; networking models and topologies; DNS and DHCP setup as well as VPN. Educated about M365 concepts, services, administration, and security; Active Directory domain services.
Overview
1
1
year of professional experience
Work History
Network Operations Engineer
T-Mobile
Overland Park , Kansas
06.2025 - Current
- Performed proactive monitoring of all critical systems and services to detect any potential outages or disruptions in service levels.
- Created detailed documentation of all changes made to the network environment for future reference purposes.
- Tested and verified software patches to restore or enhance system performance.
- Monitored and responded to system alerts from multiple monitoring systems.
- Configured and monitored system performance to ensure optimal operation of the network infrastructure.
- Managed incoming calls, tickets and emails every day.
Desktop Support Technician
The University of Kansas Health System
11.2024 - 06.2025
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Managed domains and organizational units in Active Directory.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Imaged Pc's and Laptops as well as Asset tracking and Printer Configuration.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
Education
Cybersecurity/Cloud - Cyber Security, Information Technology
Centriq Training
MO11.2024
Skills
Printer and peripheral support
Technical support expertise
Active Directory management
Remote desktop support
Software installation
Timeline
Network Operations Engineer
T-Mobile
06.2025 - Current
Desktop Support Technician
The University of Kansas Health System
11.2024 - 06.2025
Cybersecurity/Cloud - Cyber Security, Information Technology
Centriq Training