JOE PAGE
Snohomish,WA
Summary
Experienced Network Support Specialist with proven skills in Network Operations and troubleshooting. In-depth understanding of IT systems and networks, Racking and Stacking and Smart Hands Support. Working tirelessly to improve network performance and collaborate with many different teams and customers to insure a successful and timely resolution. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
14
14
years of professional experience
Work History
Network Operations Engineer
DXC Technology
01.2020 - Current
- Network Operations Support team for all of Microsoft Puget Sound Locations
- Network Infrastructure installations, troubleshooting and repairs
- Provide smart hands support to other engineering teams off premise installation of network devices (Switches, Routers, Firewalls, OOB Devices, etc…)
Network Operations Technician
COMPASS GROUP
01.2016 - 01.2020
- Responsible for maintaining, repairing and managing inventory of workstations and digital signage machines, in the Microsoft Conference Center
- First contact for Computer and Networking support to event attendees hosted in the Conference Center
- Liaison for all networking requests in the building, managing switches, port changes, and collaborating with other production companies and individuals to help facilitate large scale network sets
- Skype for Business and MS Teams Technical support, for the Conference Center
Audio Visual Technical Engineer
COMPASS GROUP
01.2010 - 01.2016
- Responsible for all events and equipment that take place in a large auditorium at the Microsoft Conference Center
- First contact for A/V needs during high profile, and confidential meetings in room
- Experienced in managing requests and communicating with high level professional executives
Education
Non Degree - Computer Science/Video Editing
Cerritos College
NorwalkSkills
- Knowledgeable in operation, installation and troubleshooting of most computer systems
- Networking Fundamentals
- Operation of Live Sound and Video Equipment, including post production processing
- Knowledgeable in most things Tech Past/Present/Future
- Critical Thinking
- Quality of Service
- Service Level Agreements
- LAN and WAN Support
- Problem Solving
- Technical Support
- Incident Management
- Security Compliance
- Network Hardware
References
- Jeremiah Whitehall, (425) 686 4331
- Anel Kovac, (425)-590-7623
- Royce Wilson, (206) 407-8503
Timeline
Network Operations Engineer
DXC Technology
01.2020 - Current
Network Operations Technician
COMPASS GROUP
01.2016 - 01.2020
Audio Visual Technical Engineer
COMPASS GROUP
01.2010 - 01.2016
Non Degree - Computer Science/Video Editing
Cerritos College
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