Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Craig Kingsey

Midland City,AL

Summary

Proven professional with a track record of enhancing guest satisfaction at Home 2 Suites through meticulous cleaning and exceptional customer service. Skilled in using Microsoft Office to improve efficiency and guest service. Known for excellent time management and prioritizing tasks, significantly improving room readiness and guest experience.

Overview

1
1
year of professional experience

Work History

Housekeeping Room Attendant

Home 2 Suiets
Dothan, AL
09.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Busser

Cheddars Scratch Kitchen
Dothan, AL
12.2023 - 05.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Education

General Studies - Sports Management

University of Central Missouri
Warrensburg, MO

Bachelor Of Applied Arts - Sports Management

Jackson State University
Jackson, MS
03.2023

High School Diploma - General Studiea

Abbeville High School
Abbeville, AL
05.2018

Skills

  • Cleaning bathrooms
  • Guest Relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Time Management
  • Multitasking and Prioritizing
  • Guest Service and Support
  • Customer Service
  • Guest Request Response
  • Multitasking
  • Supply Stocking
  • Microsoft (word,Excel,powerpoint)

Volunteer

  • Boys and Girls Club
  • Youth Football

Timeline

Housekeeping Room Attendant

Home 2 Suiets
09.2024 - Current

Busser

Cheddars Scratch Kitchen
12.2023 - 05.2024

General Studies - Sports Management

University of Central Missouri

Bachelor Of Applied Arts - Sports Management

Jackson State University

High School Diploma - General Studiea

Abbeville High School
Craig Kingsey