Craig Liikala
Lewisville,TX
Summary
Achieved exceptional sales growth at A#1 Air by building strong client relationships and leveraging skills in pipeline management and customer service. As an Inside Sales Asst Manager and Call Center Team Lead, I led teams to surpass sales targets through strategic upselling and effective objection handling, enhancing customer satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Inside Sales Asst Manager
A#1 Air
01.2021 - 08.2024
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Call Center Team Lead
A#1 Air
01.2018 - 03.2021
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Call Center Representative
A#1 Air
12.2016 - 01.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TXSkills
- Customer Relationship Building
- Cold-calling
- Upselling and Cross Selling
- Pipeline Management
- Goal-oriented mindset
- Customer Service
- Objection handling
- Cheerful and energetic
Timeline
Inside Sales Asst Manager
A#1 Air
01.2021 - 08.2024
Call Center Team Lead
A#1 Air
01.2018 - 03.2021
Call Center Representative
A#1 Air
12.2016 - 01.2018
High School Diploma -
Tarrant County College District
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