Craig Malcolm
Lockport,NY
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Price Rite Supermarkets
Amherst, NY
02.2016 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Formed and sustained strategic relationships with clients.
- Developed strategies to maximize sales and profitability.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
GED -
Barker High School
05-1999
Skills
- Sales forecasting
- Financial analysis
- Inventory management
- Merchandising strategy
- Customer service
- Team leadership
- Employee training
- Problem solving
- Operational efficiency
- Conflict resolution
- Relationship building
- Staff supervision
- Reliable
- Partnership building
- Personnel development
- Culture development
- POS systems
- Cash management
- Systems and software expertise
- Team building and leadership
- Supply ordering
- Store opening and closing procedures
- Customer response
- Training and mentoring
- Team motivation
- Leadership development
Languages
English
Full Professional
Affiliations
- Coaching baseball
- Hunting and Hiking
- Going to church on Sundays
- Dog training
References
References available upon request.
Timeline
Store Manager
Price Rite Supermarkets
02.2016 - Current
GED -
Barker High School