CRAIG MCNEIL DUNCAN
KROGER
Las Vegas,Nevada
16
years of professional experience
Dedicated Customer Service and Fraud Prevention specialist with 15 years of experience in investigating account activity and resolving customer concerns. Expertise in active listening, problem-solving, and detailed documentation. Proven success in managing sensitive account issues while adhering to service-level agreements and compliance standards.
Work History
Customer Service / Fraud Representative
15 Years 9 Months- Investigated flagged transactions and account activity to identify suspicious behavior, assess risk, and determine appropriate next steps.
- Managed customer accounts, ensuring accurate records of communications, payments, and account activity for effective follow-up.
- Executed returned-check collections to ensure compliance with business requirements while maintaining customer service. professionally, balancing customer service with established procedures and business requirements.
- Investigated flagged transactions to identify suspicious behavior and assess risk, facilitating timely resolution of potential fraud.
- Managed customer accounts and maintained accurate records of communications, payments, account activity, and follow-up actions.
- Met service-level agreement standards by efficiently handling service requests, transactions, and customer inquiries in a fast-paced environment.
- Adapted to ongoing training and changing procedures involving fraud prevention, collections, compliance, and customer service.
Education
Associate of Science - English
High School Diploma
Skills
Fraud Investigation
Transaction Monitoring
Issue resolution
Transaction review
Customer support
Call support
CRM management
Compliance management
Microsoft Office
Problem-solving
Active listening
Written communication
Section name
- CRAIG MCNEIL DUNCAN
- Las Vegas, Nevada
- (725) 352-0858
- Craigduncan@gmail.com
Timeline
Customer Service / Fraud Representative
KROGER
12.2008 - 09.2024Read More
Roosevelt Union High School
High School Diploma
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Utah Valley State College
Associate of Science from English
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