Craig Metzler
Twin Hills Golf Cpurse
Rochester,NY
11
years of professional experience
Results-focused leader with a background in retail operations, route coordination, and customer quoting. Recognized for training team members, supporting promotions planning, and keeping work organized. Ready to strengthen team performance, member service, and operational efficiency.
Work History
Pro Shop Leader
3 Years 9 Months- Managed pro shop operations, ensuring smooth daily flow and consistent member service.
- Processed tee time reservations and adjusted schedules to support efficient course access.
- Maintained merchandise displays, restocked inventory, and organized retail floor presentation.
- Handled cash transactions, reconciled sales, and balanced register activity accurately.
Field Sales Leader
1 Year 2 Months- Built strong customer relationships through consistent follow-up and responsive account support.
- Coordinated route planning and service scheduling to align sales commitments with crew capacity.
- Trained team members on service offerings, pricing, and consultative selling techniques.
Quote Specialist
5 Years 7 Months- Prepared accurate customer quotes using pricing guidelines and contract terms.
- Reviewed requests for proposal details to identify compliant solutions and timely turnaround requirements.
- Coordinated with sales, sourcing, and operations teams to resolve quote discrepancies and exceptions.
- Analyzed product availability and pricing data to recommend competitive alternatives for customers.
Education
Associate of Applied Science - Financial Services
- Professional Development:
- 3.8 GPA
Skills
Retail operations
Merchandise marketing
Team management
Employee motivation
Teamwork and communication
Inventory management
Strong work ethic
Positive attitude
Timeline
Pro Shop Leader
Twin Hills Golf Cpurse
01.2023 - CurrentRead More
Field Sales Leader
Stevens Lawn Service
11.2021 - 01.2023Read More
Quote Specialist
Staples Business Advantage
03.2016 - 10.2021Read More
Monroe Community College
Associate of Applied Science from Financial Services
Read More