Patricia Allen
Natchez,Mississippi
Summary
Dynamic retail professional with extensive experience at Advance Auto Parts, excelling in inventory management and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in training staff and implementing effective sales techniques, fostering a motivated workforce while achieving retail goals. Strong communicator dedicated to service excellence.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
Work History
Retail Parts Pro Manager
Advance Auto Parts
Natchez, Ms
06.2022 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock replenishment and minimizing excess product.
- Trained and mentored team members, enhancing performance and customer service skills.
- Resolved customer issues promptly, fostering positive relationships and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cook's Assistant
Carriage House Manor
Natchez, MS
03.2018 - 11.2021
- Assisted chefs in food preparation and ingredient organization for efficient meal service.
- Maintained cleanliness and sanitation standards in kitchen areas to ensure food safety compliance.
- Collaborated with team members to streamline cooking processes, enhancing overall kitchen efficiency.
- Trained new staff on kitchen operations, ensuring adherence to safety protocols and quality standards.
- Managed inventory levels by tracking supplies and placing orders as needed to prevent shortages.
- Implemented time-saving techniques during food prep, improving workflow and reducing wait times for meals.
- Developed strong working relationships with suppliers to enhance ingredient quality and availability for dishes.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
- Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
- Supported cost-saving initiatives within the kitchen by monitoring ingredient usage and suggesting alternative options when necessary.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
Assistant Manager
Dominos Pizza Inc.
Natchez, MS
02.2008 - 01.2018
- Coordinated team activities to enhance operational efficiency and service delivery.
- Developed training materials for new staff, improving onboarding process and retention rates.
- Implemented scheduling systems to optimize workforce allocation and reduce downtime.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Monitored inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
- Led weekly meetings to assess performance metrics and strategize improvements with team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Natchez High
Natchez, MSSkills
- Retail sales techniques
- Retail and wholesale sales
- Retail sales customer service
- Retail merchandise buying
- Retail Sales Experience
- Retail operations
- Retail display setups
- Retail metrics and goals
- Retail inventory management
- Retail support
- Stocking supplies and retail products
- Retail staff management
- Retail employee training
- Retail management experience
- Retail sales
- Retail store operations
Timeline
Retail Parts Pro Manager
Advance Auto Parts
06.2022 - Current
Cook's Assistant
Carriage House Manor
03.2018 - 11.2021
Assistant Manager
Dominos Pizza Inc.
02.2008 - 01.2018
GED -
Natchez High