Jeanne Blosser
Phoenix,AZ
Summary
Dynamic Retail Store Manager with a proven track record at The UPS Store Inc., excelling in customer service and team leadership. Successfully implemented CRM systems, enhancing customer retention and satisfaction. Known for strategic thinking and effective conflict resolution, driving revenue growth and fostering strong client relationships. Highly motivated to achieve results in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
The UPS Store Inc.
Phoenix, AZ
06.2022 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Implemented successful business strategies to increase revenue and target new markets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared and submitted nightly bank deposits.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Updated and maintained store signage and displays.
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Customer Experience Manager
Midway Chevrolet Inc.
Phoenix, AZ
06.2016 - 06.2022
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
- Maintained accurate records of all interactions with customers including call logs, emails, online chats.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Drove customer escalations to resolution by engaging directly with clients.
- Oversaw the implementation of CRM systems to streamline customer interactions and data management.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Conducted regular surveys to assess customers' opinions about their experiences with the company's products or services.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Exceeded customer satisfaction by finding creative solutions to problems.
Retail Sales Associate
HEB Grocery Store
Seguin, TX
05.2015 - 06.2016
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Made meals in accordance with company standards and requirements.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Yoakum ISD
Yoakum, TX05-2001
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- CRM implementation
- Performance evaluation
- Cash handling
- Staff scheduling
- Decision-making
- Retail sales techniques
- Customer relationship management
- Retail employee training
- Professionalism
- Written communication
- Friendly and outgoing
- Self motivation
- Performance improvements
- Highly motivated
- Effective leader
- Customer retention
- Strategic thinker
- Time management
- Merchandise planning
Certification
- Notary certified
Languages
English
Professional
Timeline
Retail Store Manager
The UPS Store Inc.
06.2022 - Current
Customer Experience Manager
Midway Chevrolet Inc.
06.2016 - 06.2022
Retail Sales Associate
HEB Grocery Store
05.2015 - 06.2016
High School Diploma -
Yoakum ISD