Craig Miller
Painesville,OH
Summary
Detail-oriented security professional with expertise in crowd management, conflict resolution, and public safety awareness. Proven ability to enhance operational efficiency and deliver exceptional service in fast-paced environments.
Dynamic individual with hands-on experience in Medical Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Compassionate healthcare technician with a strong focus on patient communication and conflict resolution. Proven ability to enhance patient experiences and ensure safety in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Secrity/Security Event Staff Member
Aeg-Jacobs Pavilion
Cleveland, OH
04.2025 - Current
- Monitored event areas for safety compliance and potential hazards.
- Assisted with crowd management to ensure smooth event flow.
- Responded promptly to security incidents, escalating as necessary.
- Conducted thorough inspections of bags and personal items at entry points.
- Maintained clear communication with team members during events for coordination.
- Provided customer service by addressing attendee inquiries and concerns effectively.
Administrative Support Assistant
Veterans Health Administration
Cleveland, OH
07.2023 - 09.2025
- Coordinated office activities to improve operational efficiency and streamline workflow processes.
- Managed scheduling for appointments and meetings, ensuring optimal time utilization for staff and clients.
- Maintained accurate records of patient information using electronic health record systems to support data integrity.
- Assisted in the preparation of reports and documentation, enhancing communication across departments.
- Trained new administrative staff on procedures and policies, fostering a collaborative team environment.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Monitored deadlines closely and submitted required documentation punctually.
- Implemented new software systems that streamlined data entry tasks, resulting in reduced errors and enhanced accuracy.
Advanced Medical Support Assistant
Veterans Health Administration
Willoughby, OH
12.2016 - 07.2023
- Coordinated patient appointments and managed scheduling to enhance clinic efficiency.
- Processed patient information using electronic health record systems for accurate documentation.
- Assisted in managing patient flow, ensuring timely access to healthcare services.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
Health Care Technician
Veterans Healthcare Administration
Ashtabula, OH
10.2014 - 12.2016
- Administered patient care procedures following regulatory guidelines and best practices.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline workflows.
- Maintained accurate medical records utilizing electronic health record (EHR) systems for efficient information access.
- Trained new healthcare technicians on operational protocols and safety measures within clinical settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
Firefighter/Paramedic
Auburn Fire Department
Auburn Township Ohio
08.2002 - 11.2015
- Responded to emergency calls, providing critical support during fire incidents and rescues.
- Conducted fire prevention inspections, ensuring compliance with safety regulations and protocols.
- Operated firefighting equipment and tools efficiently in high-pressure situations.
- Collaborated with team members to develop and implement training programs for new recruits.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Set Up/Maintenance Technician
Automation Plastics
Aurora, OH
06.2000 - 03.2004
- Conducted routine maintenance on automated equipment to ensure optimal operational efficiency.
- Diagnosed and repaired mechanical issues across production lines, minimizing downtime.
- Implemented preventive maintenance schedules, enhancing equipment reliability and lifespan.
- Trained junior technicians on machinery operation and safety protocols, fostering skill development.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Education
NREMT/B - EMT
EMT/B
Chardon, OHSkills
- CCTV monitoring
- Public safety awareness
- Crowd management
- Physical fitness
- Perimeter patrol
- Access control
- Threat assessment
- De escalation tactics
- Asset protection
- File organization
- End user support
- Verbal communication
- Reception duties
- Conflict resolution techniques
- Patient communication
- Medical billing experience
- Organizational growth
- Troubleshooting skills
- Mechanical troubleshooting
- Safety awareness
- First aid certified
- Stress tolerance and resilience
Timeline
Secrity/Security Event Staff Member
Aeg-Jacobs Pavilion
04.2025 - Current
Administrative Support Assistant
Veterans Health Administration
07.2023 - 09.2025
Advanced Medical Support Assistant
Veterans Health Administration
12.2016 - 07.2023
Health Care Technician
Veterans Healthcare Administration
10.2014 - 12.2016
Firefighter/Paramedic
Auburn Fire Department
08.2002 - 11.2015
Set Up/Maintenance Technician
Automation Plastics
06.2000 - 03.2004
NREMT/B - EMT
EMT/B
Ohio Army National Guard
Combat Medic deployed to Iraq for combat tour in 2009-2010 Serving in the Us Army under the 8th Mp Brigade