Craig Ober
Gilford,United States
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
Hannaford Supermarket & Pharmacy
Ossipee, NH
09.2021 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Associate
Hannaford Supermarket & Pharmacy
Gilford, NH
01.2020 - 09.2021
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Police Dispatcher
Belknap County Sheriff Department
Laconia, NH
12.2019 - 12.2019
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
High School Baseball Umpire
Florida High School Athletic Association
West Palm Beach, FL
01.2011 - 01.2017
- Inspected sporting equipment for compliance with safety and event regulations.
- Monitored integrity of athletic conduct concerning athletes and coaches.
- Promoted good sportsmanship among players.
- Evaluated abilities and rule knowledge of less experienced umpires.
- Explained and taught regulations and rules to players and coaches.
- Communicated with fans, coaches, players and other umpires.
Customer Service Associate
Publix
Tequesta, FL
10.2007 - 10.2019
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Jupiter High School
Jupiter, FLNo Degree - Education Administration
Palm Beach State College
Palm Beach Gardens, FLSkills
- Prioritization and Organization
- Customer Service
- Relationship Building
- Patient Profile Setup
- Recordkeeping and Documentation
- Data Entry
- Answering and Routing Calls
- Data Analysis
- Safety Protocols
- HIPAA Compliance
Timeline
Pharmacy Technician
Hannaford Supermarket & Pharmacy
09.2021 - Current
Customer Service Associate
Hannaford Supermarket & Pharmacy
01.2020 - 09.2021
Police Dispatcher
Belknap County Sheriff Department
12.2019 - 12.2019
High School Baseball Umpire
Florida High School Athletic Association
01.2011 - 01.2017
Customer Service Associate
Publix
10.2007 - 10.2019
High School Diploma -
Jupiter High School
No Degree - Education Administration
Palm Beach State College