Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Okeeffe

Reno,NV

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

23
23
years of professional experience

Work History

QE Lead

NCR
05.2017 - 03.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Support Supervisor

NCR
05.2013 - 05.2015
  • Coached employees through day-to-day work and complex problems.
  • Interpreted management directives to define and document administrative staff processes.
  • Prepared employee schedules for maximum coverage during key hours.

Technical Support Analyst

NCR/ Radiant Systems
10.2005 - 05.2013
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.

Business Manager

Sams Club
01.2000 - 10.2005
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.

Education

High School Diploma -

Carlmont High School
Belmont, CA

Skills

  • Key Performance Indicators (KPI)
  • Operational Efficiency and Safety
  • Field Support
  • Process Improvement Initiatives
  • Software Application Testing
  • Customer Satisfaction
  • Manager Coaching and Training
  • Client Satisfaction

Timeline

QE Lead

NCR
05.2017 - 03.2023

Support Supervisor

NCR
05.2013 - 05.2015

Technical Support Analyst

NCR/ Radiant Systems
10.2005 - 05.2013

Business Manager

Sams Club
01.2000 - 10.2005

High School Diploma -

Carlmont High School
Craig Okeeffe