Craig Patterson
Palm Springs,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
39
39
years of professional experience
Work History
Security Officer
CP66 GLOBAL INC
Palm Springs, CA
01.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Cp Forces
Palm Springs, CA
09.2017 - 10.2022
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to detect and prevent unauthorized access or suspicious activity.
- Responded promptly to alarms, incidents, and emergencies, ensuring appropriate actions were taken.
- Collaborated with law enforcement during investigations, providing necessary information and support.
- Trained new security personnel on protocols, procedures, and emergency response techniques.
- Developed and implemented security protocols to enhance overall safety measures within the facility.
- Reviewed surveillance footage regularly to identify potential threats or breaches in security.
- Prepared detailed incident reports documenting events accurately for future reference and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Limousine Driver
Music Express Limousine Service
Burbank, CA
02.1996 - 07.1998
- Ensured timely and safe transportation of clients to various destinations.
- Maintained cleanliness and functionality of vehicle to enhance passenger experience.
- Navigated efficiently using GPS technology to optimize travel routes.
- Provided exceptional customer service, addressing client needs and preferences promptly.
- Ensured consistent adherence to industry regulations and company policies by staying up-to-date on relevant training requirements and certifications.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
Surgical Technician
Martin Luther King Drew Hospital
Los Angeles, CA
09.1996 - 02.1998
- Prepared surgical instruments and equipment, ensuring readiness for procedures.
- Assisted surgeons during operations by maintaining sterile field protocols.
- Monitored patient vital signs and maintained awareness of surgical progress.
- Collaborated with healthcare teams to optimize workflow efficiency during surgeries.
- Implemented process improvements that enhanced patient care and reduced delays.
- Led quality assurance initiatives to uphold high standards in surgical practices.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Driver
UPS
Nuremberg Germany
03.1991 - 01.1993
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Ensured timely and accurate deliveries by efficiently navigating designated routes.
- Maintained vehicle cleanliness and performed routine inspections to uphold operational standards.
- Collaborated with team members to optimize delivery schedules and improve route efficiency.
- Received and processed shipment documentation to ensure accuracy and completeness of records.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Military Vehicle Operator
United States Army
08.1986 - 12.1990
- Operated military vehicles in diverse environments, ensuring mission readiness and safety compliance.
- Conducted routine inspections and maintenance on vehicles to enhance operational efficiency and extend service life.
- Trained junior operators on vehicle handling, safety protocols, and emergency procedures for improved team performance.
- Coordinated logistics for transport missions, optimizing routes and schedules to meet strategic objectives.
- Implemented safety measures that reduced incident rates during vehicle operations in high-stress situations.
- Collaborated with cross-functional teams to streamline vehicle deployment processes and improve coordination efforts.
- Analyzed vehicle performance data to identify maintenance needs and recommend proactive solutions for fleet management.
- Developed strong communication skills through daily interactions with passengers, dispatchers, and supervisors.
- Consistently exceeded expectations for professionalism during routine evaluations from both employers and passengers.
Education
Bachelor of Science - Arts
Trinity University Dublin
Dublin Ireland 08-2002
No Degree - Surgical Technology
Surgical Technology Program
Los Angeles, CA01-2000
Skills
- Strong communication skills
- Vehicle maintenance knowledge
- Vehicle inspections
- Flexible schedule availability
- Passenger assistance
- Discretion and confidentiality
- Public safety
- Client relations
- First aid training
- Multi-passenger vehicles
- Local traffic patterns
- Schedule management
- Safety-conscious mindset
- Vehicle maintenance
- Driver scheduling
- Traffic laws
- Dispatcher communication
- Safety regulations
- Professional demeanor
- Security
- Smooth acceleration and braking
- Traffic laws awareness
- Teamwork
- Customer service
- Problem-solving
- Dependable and trustworthy
- Time management
- Dependable and reliable
- Attention to detail
- Safety-focused
- Efficiency and time management
- Effective communication skills
- Punctuality
- Reliability
- Excellent communication
- Organizational skills
- Defensive driving practices
- Active listening
- Effective communication
- Customer relationships
- Adaptability and flexibility
- Verbal and written communication
- Valid Driver's license
- Decision-making
- Ability to lift 50 pounds
- Cash handling
- Communication and interpersonal skills
- Conflict de-escalation
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
German
Native or Bilingual
Timeline
Security Officer
CP66 GLOBAL INC
01.2024 - Current
Security Officer
Cp Forces
09.2017 - 10.2022
Surgical Technician
Martin Luther King Drew Hospital
09.1996 - 02.1998
Limousine Driver
Music Express Limousine Service
02.1996 - 07.1998
Driver
UPS
03.1991 - 01.1993
Military Vehicle Operator
United States Army
08.1986 - 12.1990
Bachelor of Science - Arts
Trinity University Dublin
No Degree - Surgical Technology
Surgical Technology Program