Mary Gutierrez
Morgan Hill,CA
Summary
Motivated and detail-oriented professional with a strong foundational knowledge in IT systems, cybersecurity principles, and network administration. Skilled in troubleshooting, user support, and maintaining hardware/software environments. Eager to contribute to a dynamic IT or security team while continuing to grow technical expertise through hands-on experience and ongoing learning.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security
Cupertino, California
05.2023 - Current
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked for safety hazards and took corrective action when necessary.
- Assisted in the development and implementation of security policies and procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
Owner
MJ’S Mobile Fleet LLC
San Jose, CA
01.2022 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Shift Lead Manager
Walgreens
Santa Clara , CA
03.2020 - 02.2023
- Customer Service
- Support Manager in the execution of all company initiatives
- Manage and track store financial performance, cash control, inventory, safety, customer service and management of entire staff
Leasing Consultant
Prodesse Property Group
Sunnyvale, CA
10.2020 - 03.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Leasing Specialist
FPI Management Inc.
Sunnyvale, CA
08.2020 - 10.2020
- Checked rental eligibility by following FPI’s verification process.
- Prepared and submitted daily, weekly, and monthly market surveys and reports by deadlines.
- Showed units to potential tenants and answered questions about life in community.
- Scheduled tours so that interested parties could view available units and see the facilities.
- Explained policies and procedures to tenants and enforced all rules.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
- Kept records of all correspondence with residents and tenants.
- Managed daily and weekly marketing and leasing reports.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Leasing Specialist
Essex Property Trust
Santa Clara , CA
11.2018 - 07.2020
- Checked rental eligibility by following Essex verification process.
- Prepared and submitted daily, weekly leasing duties along with market surveys twice a week
- Explained policies and procedures to tenants and enforced all rules.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Kept records of all correspondence with residents and tenants.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
- Scheduled tours so that interested parties could view available units and see the facilities.
- Scheduled Zoom meeting Maintenance Manager upon Move-Out
Education
Bachelor of Science - Business Administration And Management
University of Silicon Valley
San Jose, CA05-2026
High School Diploma -
Evergreen Valley High School
San Jose, CA05.2008
Some College (No Degree) - IT Network Security
ITbiz Tech Academy
Skills
- Strong Customer Service and Sales experience
- Time management and multi tasking skills
- Proficient in Managing projects /tasks
- Proficient in Microsoft Word and Excel
- Experienced in working with Quickbooks
- Team Player
- Strong communication skills
- Takes direction and feedback well
- Willingness to learn
- Problem solving
- Strong work ethic
- Punctual
- Data backup & recovery
- Basic knowledge of IT & customer support through Cisco Networking Academy
Timeline
Security Officer
Allied Universal Security
05.2023 - Current
Owner
MJ’S Mobile Fleet LLC
01.2022 - Current
Leasing Consultant
Prodesse Property Group
10.2020 - 03.2021
Leasing Specialist
FPI Management Inc.
08.2020 - 10.2020
Shift Lead Manager
Walgreens
03.2020 - 02.2023
Leasing Specialist
Essex Property Trust
11.2018 - 07.2020
Bachelor of Science - Business Administration And Management
University of Silicon Valley
High School Diploma -
Evergreen Valley High School
Some College (No Degree) - IT Network Security
ITbiz Tech Academy