Craig Pombrio
Plattsburgh,New York
Summary
At Champlain Valley Electric Supply, I leveraged exceptional customer service and attention to detail to significantly enhance client satisfaction and loyalty. My proactive approach in recommending tailored solutions and mentoring junior staff underscored my commitment to driving sales and fostering a positive, energetic work environment. Achievements include a notable increase in sales revenue through strategic relationship building and consultative selling. Experienced key holder for 8+ years. Demonstrated expertise in opening and closing procedures, security protocols, and employee training.
Overview
33
33
years of professional experience
Work History
Inside Sales Representative
Champlain Valley Electric Supply
04.1992 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Plattsburgh High School
Plattsburgh, NY06-1990
Electrical Certification - Electrical Trades
CV-TEC
Plattsburgh, NY06-1990
Skills
- Customer Service
- Attention to Detail
- Product Knowledge
- Adept multi-tasker
- Email and Phone Etiquette
- Organized and Efficient
- Dependable
- Teamwork and Collaboration
- Stock management
Timeline
Inside Sales Representative
Champlain Valley Electric Supply
04.1992 - Current
High School Diploma -
Plattsburgh High School
Electrical Certification - Electrical Trades
CV-TEC
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