Summary
Overview
Work History
Education
Skills
Timeline
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Craig Ragan

Santa Maria,California

Summary

Dynamic leader with proven expertise in employee training and decision-making, honed at Wendy’s. Excelled in fostering customer service excellence and driving sales growth through strategic management and strong problem-solving skills. Demonstrated adeptness in cash handling and team mentorship, ensuring high employee satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Shift Man Anger

Raising Canes
02.2021 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

General Manager

Wendy’s
06.2019 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Dish Washer

Merrill Gardens
01.2019 - 04.2019

Cashier

Walmart Neighborhood Market
07.2018 - 12.2018

Education

Philosophy, Business

Allan Hancock
Santa Maria, CA

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training

Timeline

Shift Man Anger

Raising Canes
02.2021 - 09.2024

General Manager

Wendy’s
06.2019 - 01.2021

Dish Washer

Merrill Gardens
01.2019 - 04.2019

Cashier

Walmart Neighborhood Market
07.2018 - 12.2018

Philosophy, Business

Allan Hancock

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Craig Ragan