Craig Richards
Bryan,TX
Summary
Proactive Assistant Manager and Collector with extensive experience in daily operations and debt collections. Strong skills in money handling, customer relations, and staff training, with a proven track record of improving efficiency and customer satisfaction. Bringing expertise in inventory management and team collaboration to drive productivity and achieve targets.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Take 5 Oil Change
05.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Collector
Steven's Furniture and Appliance
04.2018 - 04.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Education
High School Diploma -
Coventry High School
Coventry, RI06.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Timeline
Assistant Manager
Take 5 Oil Change
05.2023 - 09.2024
Collector
Steven's Furniture and Appliance
04.2018 - 04.2023
High School Diploma -
Coventry High School
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