Robert Craig

• I'm remote estimatics appraiser conduct virtual inspections on Select Service prepared estimates.
• Serve as an internal control check for the detection and/or prevention of integrity issues.
• Evaluate repair quality and identify inconsistencies between amounts estimated and operations performed by Select Service repairers.
• Ensure compliance with state or regulatory requirements associated with estimate preparation.
• Reviewed factual information to determine costs to repair applicable damages.
• Used strong communication skills to negotiate final damage estimates.

• Implemented vehicle structure expertise to effectively remove and replace damaged components.
• Re-sprayed damaged areas to match original finish, utilizing spray guns to paint small areas and spray booth to finish large surface areas.
• Operated multi pull frame machine to realign structural components with various levels of damage.
• Windshield, window and light replacements.
• Performed diagnostic tests on vehicles to detect issues and root causes.
• Replace parts and repair body damage back to pre-loss condition.
• Replaced damaged car fenders, grills and panels.
• Provided insurance company's and customers with cost effective repair estimates before performing repair work.
• Liaised with customers to explain repairs and present estimates.

• Coordinated and supervised 7 shop collision and refinishing technicians and assigned tasks and work orders.
• Overseen and supervised 3 detail shop employees
• Directed day-to-day operations,
• Communicated effectively with our many DRP insurance companies, documenting in detail each process of repair.
• Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
• Utilized CCC One estimating platform
• Engaged with customers to resolve escalated issues.
• Hired and trained technicians, monitoring and evaluating job performance.
• Complied with federal, state and local regulations affecting body shop operations.
• Greeted customers and took time to answer questions.
• Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
• Kept strict safety practices in all areas of operations.

• Assigned and scheduled work of auto service staff handling 12+ vehicles per day.
• Monitored worker skills and training to correctly delegate assignments for maximum performance.
• Implemented processes to improve customer satisfaction and retention.
• Analyzed business performance data and forecasted business results for upper management.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Produced thorough, accurate and timely reports of project activities.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

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• Gave customers cost estimates and quotes before performing repair work.
• Re-sprayed damaged areas to match original finish, utilizing spray guns to paint small areas and spray booth to finish large surface areas.
• Implemented vehicle structure expertise to effectively remove and replace damaged components.
• Inspected automotive repairs to match paint and maintain body appearance.
• Performed diagnostic tests on vehicles to detect issues and root causes.
• Replaced damaged car fenders, grills and panels.
• Distributed vehicle parts to technicians for replacement on in-shop vehicles.
• Sanded, refinished and painted car bodies to improve appearance and overall value.