Craig Schulz
Audubon
Summary
Owner/operator with extensive experience in customer service and operational management. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration. Strong focus on safety compliance and operational efficiency.
Overview
39
39
years of professional experience
3
3
Certifications
Work History
Owner/Operator
Alarmax Services LLC
Audubon
03.2003 - Current
- Managed daily operations for service delivery and customer satisfaction.
- Implemented safety protocols to ensure compliance with industry standards.
- Trained new employees on operational procedures and customer service practices.
- Handled inventory management to maintain adequate stock levels for services.
- Resolved client issues promptly to maintain a high level of satisfaction.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Fire Alarm Technician
Arora Engineers
Chadds Ford
09.2009 - 08.2012
- Executed inspection, certification, and regular maintenance of 8000-point addressable networked fire system at Philadelphia International Airport.
Owner/Partner
CDT Security
Mount Ephraim
03.1998 - 02.2003
- Developed security protocols to protect client assets and ensure safety.
- Managed daily operations and oversaw staff performance and training.
- Coordinated security assessments for residential and commercial properties.
- Implemented inventory management systems for equipment and supplies.
- Trained new employees on security procedures and customer service standards.
- Collaborated with law enforcement to enhance community safety initiatives.
Senior Systems Sales/Application
ADT Security Services
Pennsauken
02.1994 - 03.1998
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Customer Account Executive
ADT Security Services
Pennsauken
04.1993 - 06.1994
- Managed customer accounts and ensured timely updates on service requests.
- Collaborated with team members to resolve customer inquiries efficiently.
- Developed strong relationships with clients to enhance customer satisfaction.
- Assisted in onboarding new customers and provided product training sessions.
- Monitored account activity and identified opportunities for upselling services.
Technician
ADT Security Services
Pennsauken
02.1987 - 04.1993
- Installed and maintained security systems for residential and commercial properties.
- Assisted clients with troubleshooting and resolving security system issues.
- Conducted routine inspections to ensure optimal functionality of security equipment.
- Collaborated with team members to optimize installation processes and enhance service delivery.
- Documented service visits and maintenance activities in company database for record-keeping.
- Educated customers on proper usage and features of their security systems.
Education
High School Diploma -
Audubon High School
Audubon, NJ06-1984
Some College (No Degree) - Business Management
Camden County College
Blackwood, NJSkills
- Inventory management
- Safety protocol implementation
- Employee training
- Service delivery
- System troubleshooting
- Customer relationship management
Certification
NJ Burglar Alarm License
Timeline
Fire Alarm Technician
Arora Engineers
09.2009 - 08.2012
Owner/Operator
Alarmax Services LLC
03.2003 - Current
Owner/Partner
CDT Security
03.1998 - 02.2003
Senior Systems Sales/Application
ADT Security Services
02.1994 - 03.1998
Customer Account Executive
ADT Security Services
04.1993 - 06.1994
Technician
ADT Security Services
02.1987 - 04.1993
High School Diploma -
Audubon High School
Some College (No Degree) - Business Management
Camden County College