Craig Shields JR
Waldorf,MD
Summary
Highly motivated and detail-oriented college junior pursuing a degree in Air Traffic Control, with a strong foundation in leadership, communication, and problem-solving gained through experience as a resident assistant. Eager to apply academic knowledge, and well-developed interpersonal and crisis management skills in a challenging and dynamic aviation environment.
Overview
6
6
years of professional experience
Work History
Resident Assistant
Elizabeth City State University
Elizabeth City, NC
02.2025 - Current
- Led a floor of 30. Diverse residents fostered a cohesive community that resulted in a 15% increase in participation in hall programs.
- Successfully mediated over 10 resident conflicts, utilizing active listening and de-escalation techniques to reach mutually agreeable solutions.
- Developed and implemented five educational programs on topics such as time management and study skills, positively impacting residents' academic performance.
- Collaborated with four other RAs to organize a hall-wide community service initiative that involved over 50 residents.
Air Traffic Control Simulator Assistant
Elizabeth City State Unversity
Elizabeth City, NC
11.2024 - 02.2025
- Demonstrated strong organizational and time-management skills while balancing college coursework and responsibilities.
- Possess excellent attention to detail, and a commitment to accuracy in all tasks.
- Proven ability to follow instructions, and adhere to established protocols.
- Provided essential support to air traffic control simulation exercises, ensuring smooth and efficient operations.
- Assisted instructors with the setup and breakdown of simulation scenarios and equipment.
- Maintained organized records of simulation sessions, participant data, and equipment status.
- Prepared and distributed training material, including handouts, scenarios, and evaluation forms.
- Responded to inquiries and provided logistical support to trainees and instructors.
- Managed scheduling and coordination of simulation sessions, ensuring optimal resource utilization.
- Assisted with inventory management and ensured the availability of necessary supplies and equipment.
- Provided performance feedback to instructors by observing and evaluating participant communication, situational awareness, and adherence to ATC standards in simulation.
- Developed and led technical training sessions on radar operations, communication protocols, and flight path management within ATC systems.
- Evaluated participant performance in simulations by monitoring communication, situational awareness, and adherence to ATC protocols, fostering a deeper understanding of ATC dynamics.
Server Assistant
Outback Steakhouse
La Plata, MD
06.2024 - 08.2024
- Demonstrated ability to work in a fast-paced environment.
- Strong attention to detail and organizational abilities.
- Experience using point-of-sale systems.
Work Study Student - Desk Assistance
Elizabeth City State Unversity
Elizabeth City, NC
10.2023 - 06.2024
- Served as the first point of contact, providing welcoming and informative assistance to over 300 college students in the student dorms.
- Maintained the tidiness and organization of the reception or desk area, creating a professional and welcoming environment.
- Proactively identified and addressed potential issues or bottlenecks in desk operations, contributing to improved efficiency.
- Implemented a new sign-in sheet that improved information dissemination.
Landscaping Technician
Bigowls Lawn Service
05.2020 - 08.2022
- Inspected landscape sites to identify issues and develop solutions for improvement.
- Trimmed hedges and pruned trees to maintain desired shape or size.
Crew Member
Burger King
Melissa, Texas
06.2019 - 08.2019
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
District of Columbia International School
Washington, DC06-2022
Bachelor of Science - Air Traffic Control
Elizabeth City State University
Elizabeth City, NCSkills
- Demonstrate the ability to attentively listen to and understand the needs and concerns of others
- Proactively identifies and analyzes issues, developing and implementing effective solutions to improve efficiency or resolve challenges
- Quickly acquire and apply new information, procedures, and technologies to contribute effectively in dynamic environments
- Consistently ensures accuracy and thoroughness in all tasks, minimizing errors, and maintaining high standards of quality
- Collaborates effectively within diverse teams, contributing actively to achieve shared goals, and fostering a positive, supportive environment
- Effectively utilize crisis management skills by remaining calm and decisive during unexpected system outages
- Build strong rapport and positive working relationships with colleagues through effective communication and empathy
Affiliations
- Elizabeth City State University - Campus Activity Board
Served on the Campus Activity Board and provided leadership and direction to a team of 10 board members.
- Organization of Black Aerospace Pilots- Member
Actively networked with avation professionals, industry leaders, ad fellow OBAP members at meetings and events.
Volunteered over 20 hours at the National Food Bank in 2016
Volunteered over 144 hours a the Burton and Craig Shields Foundations Community Cuts for Kids from 2014-2024
Accomplishments
Working and volunteering while maintaining a 3.0 while studying for a Bachelors Degree at Elizabeth City State University.
Timeline
Resident Assistant
Elizabeth City State University
02.2025 - Current
Air Traffic Control Simulator Assistant
Elizabeth City State Unversity
11.2024 - 02.2025
Server Assistant
Outback Steakhouse
06.2024 - 08.2024
Work Study Student - Desk Assistance
Elizabeth City State Unversity
10.2023 - 06.2024
Landscaping Technician
Bigowls Lawn Service
05.2020 - 08.2022
Crew Member
Burger King
06.2019 - 08.2019
High School Diploma -
District of Columbia International School
Bachelor of Science - Air Traffic Control
Elizabeth City State University
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