Craig Siko
Cleveland,OH
Summary
A well-qualified leader with over 10 years of experience as a District manager and Store manager in the retail and restaurant industries in customer-facing environments.
Passionate and innovative leader with proven track record to develop teams and strategic initiatives to build customer brand loyalty and revenue and profit growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Market Manager
Circle K
Cleveland, OH
12.2021 - Current
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth
- Directed work of 86 sales professionals at multiple offices
- Managed annual sales volume of $59 Million
- Coached sales team members in effective selling strategies and techniques
- Built brand awareness in local market with proactive strategies
Area Director of Operations
Community Choice Financial DBA Checksmart
Cleveland/ Toledo/ Youngstown, OH
08.2004 - 12.2021
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 13%
- Managed revenue volume of 8.85 million $ while producing Net revenue of 80.34%
- Supported top-level decision-making and strategy planning and drafting operational and compliance policies and procedures
- Upheld great standards of leadership, consistently leading by example while recruiting, interviewing and training all employees within area of operations including succession planning and development of district operational managers
- Set team and individual KPI goals and provided regular, actionable feedback
- Monitored security and loss prevention and performed detailed audits
Multi- Unit General Manager
Altes/Setla LLC DBA Rally's
Lyndhurst, OH
01.2003 - 08.2004
- Increased net revenue by 10% by driving sales revenue and reducing labor, food and paper costs
- Drove operational improvements through effective task prioritization which resulted in savings and improved profit margins
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Education
Associate of Arts - Business Administration And Management
Lakeland Community College
Kirtland, OH09.1994
High School Diploma -
North High School
Eastlake, OH06.1991
Skills
- Customer Service, Satisfaction and Retention
- Budget and P&L Management
- Product and Project Development
- Strategic Planning
- MS Office, Excel, Power Point, Tableau
- State and Federal Compliance
- Drafting Policies and Procedures
- Security and Loss Prevention
- Product and Service Promotion/ LSM
- Staff Training and Development
- Sales Quota Management
- Team Recruiting and Onboarding
- Shipping and Receiving Oversight
- Sales Statistics Analysis
Accomplishments
- Received Director of Year award for 2005, 2007, 2008, 20011, 2016 and 2018
Additional Information
U.S. Navy Veteran 1991-1993 Honorable Discharge
Certification
Serv-Safe
Volunteer Work
Volunteer at Redeemer Crisis Center
Timeline
Market Manager
Circle K
12.2021 - Current
Area Director of Operations
Community Choice Financial DBA Checksmart
08.2004 - 12.2021
Multi- Unit General Manager
Altes/Setla LLC DBA Rally's
01.2003 - 08.2004
Associate of Arts - Business Administration And Management
Lakeland Community College
High School Diploma -
North High School