Steve Cobos
Destrehan,LA
Summary
Success-oriented auto dealer operations leader well-versed in running every department with skill and efficiency. Familiar with manufacturer standards, customer relations strategies and business management practices. Pursuing a new professional challenge.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Market manager
Gerber Collision
01.2022 - 04.2024
- Oversee all aspects of collision operations covering 11 collision centers which include but not limited to, Manage the activities of all locations within the designated market through active coordination with the individual locations' General Managers
- Monitor capture rates to insure stores are taking full advantage of opportunities
- Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission
- Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested
- Responsible for personnel, sales, gross profit margin, regulatory and safety procedures
- Increased sales from an average of 1.9 million per month to 3.5 million per month in the year 2022
- Increased sales from an average of 3.5 million per month to 4.5 million per month in the year 2023.
Fixed Operations Director
Toyota of New Orleans(Premier Automotive Group)
05.2018 - 01.2022
- Developed and implemented processes to improve customer satisfaction
- Implemented Accelerated Service to improve customer satisfaction and dealer profit
- Preparing an annual operating budget, goals and objectives for each department and monitoring the departments' performance
- Directing the hiring and training of managers for the service, parts and collision departments
- Working with department managers to improve profitability and efficiency
- Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business
- Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines
- Creating dealership service and pricing policies for approval by the general manager
- Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Fixed Operations Director
Bohn Ford (Group 1 Automotive)
04.2000 - 04.2018
- Estimator till 2011 then Manager until January 2016
- I was then appointed as Fixed Operations Director
- Oversaw all buy/sell equipment to maintain shop profitability
- Increased Parts, Collision, and Service Gross by over 52% from prior year
- Mentored managers and staff to meet and achieve their professional goals
- Increased Customer pay labor gross by 25% year over year
- Increase Factory CSI to above regional standards.
Education
No Degree - Accounting
University of New Orleans
New Orleans, LASkills
- Sales minded, customer oriented, Market Manager with 24 years experience in the automotive industry
- Customer Service
- Territory Management
- Budgeting and Expenditures
- Sales Presentations
- Document Management
- Staff Training and Development
- Account Management
- Decision-Making
- Performance Evaluations
- Account Acquisition
- Customer Complaint Resolution
- Operations Management
- Sales Tracking
- Advertising Campaigns
- Direct Sales
- Team Recruiting and Onboarding
- Sales Reporting
- Appointment Scheduling
- New Hire Onboarding
- Marketing Strategy Development
- Business Analytics
- Employee Retention
- New Business Development
- Product Management
- Time Management
Certification
- Toyota Master Certified Parts, Collision, and Service Manager
- Ford Master Certified Parts, Collision, and Service Manager
- I Car Certified
Timeline
Market manager
Gerber Collision
01.2022 - 04.2024
Fixed Operations Director
Toyota of New Orleans(Premier Automotive Group)
05.2018 - 01.2022
Fixed Operations Director
Bohn Ford (Group 1 Automotive)
04.2000 - 04.2018
No Degree - Accounting
University of New Orleans