Hi, I’m
CRAIG STILLWELL
PROPERTY - PROJECT MANAGER
Temperance,MI
Summary
Results-driven operations and facilities management professional with 10+ years of leadership experience across multi-unit hospitality, property, and remote-managed environments. Proven ability to optimize facility programs, control budgets, maintain vendor accountability, outperform client expectations and elevate customer satisfaction. Recognized for building high-performing teams, maintaining regulatory compliance, and delivering consistent operational excellence in fast-paced, high demand settings.
Overview
13
years of professional experience
Work History
General MotorsRemote - Saginaw, Michigan
Senior Repurchase Coordinator
01.2024 - 01.2026
Job overview
- De-escalated high-friction customer situations, navigating complex owner grievances with empathy and professionalism to preserve brand loyalty during sensitive buyback transitions.
- Served as the central liaison between vehicle owners, GM regional field managers, corporate legal counsel, and dealership service centers to streamline the buyback approval and execution pipeline.
- Managed end-to-end vehicle repurchase files in strict compliance with state-specific Lemon Laws, federal Magnuson-Moss Warranty Act regulations, and GM corporate policies to minimize legal exposure.
- Maintained a high-volume portfolio of active repurchase cases, auditing service histories, repair orders, and manufacturing data within GM's proprietary case management systems.
- Streamlined document collection and validation processes, reducing average case cycle times from approval to vehicle surrender while maintaining a zero-error rate on compliance audits.
St Petersburg Pier - Teak PartnersSt Petersburg, Florida
Area Property Manager
01.2019 - 01.2024
Job overview
- Directed comprehensive facility operations and preventative maintenance for a premium $40M+ multi-site hospitality portfolio spanning 6 high-volume brands, protecting physical assets across 50,000+ total sq. ft. of historic lodging, elite event spaces, and high-capacity waterfront venues.
- Oversaw specialized MEP and structural infrastructure maintenance for the landmark Pier Head building; implemented targeted corrosion-control protocols that extended marine asset lifecycles by an estimated 15–20% and mitigated salt-air degradation across 3 over-water culinary concepts.
- Spearheaded an annual $750K+ CapEx budget for structural renovations and mechanical upgrades; re-negotiated SLAs with primary HVAC and commercial roofing contractors to secure a 12% reduction in recurring emergency repair costs.
- Partnered with culinary and brand GMs to schedule critical kitchen hood, grease trap, and major MEP shutdowns during off-peak hours, preserving 99.8% operational uptime and preventing disruption to $20M+ in aggregate annual food, beverage, and lodging revenue.
- Formulated and drilled a comprehensive hurricane readiness and disaster recovery plan for waterfront assets; reduced mandatory facility-securing times by 4 hours while ensuring zero post-storm structural liability or prolonged business interruption.
- Maintained a 100% pass rate on Florida State and City of St. Petersburg municipal code, fire safety, health department, and environmental compliance audits across public-facing pier structures and private commercial spaces.
RMH Applebee'sFindlay, OH
Assistant General Manager
01.2013 - 01.2019
Job overview
- Manage back-of-house profit and loss by conducting weekly food and beverage inventories, analyzing variances, and implementing strict portion control measures to minimize waste and consistently meet or beat food cost targets.
- Expedite high-volume shifts processing upwards of $8,000.00 in hourly sales, maintaining strict focus on ticket times, food quality, and line communication to achieve target table-turn times.
- Recruit, onboard, and mentor both FOH and BOH teams of 20-30 employees; established a culture of cross-training across all stations and positions to optimize labor efficiency and guarantee seamless execution during peak hours.
- Enforce absolute compliance with corporate recipes, presentation specs, and local health department regulations; consistently achieve perfect grades on internal QA and EcoSure audits through rigorous daily line checks and sanitation logs.
- Design and execute weekly BOH labor schedules using corporate forecasting tools, dynamically adjusting staffing levels mid-shift based on real-time sales volume to maximize productivity and control labor costs.
Education
BAUHAUS UNIVERSITY
International Business
UNIVERSITY OF TOLEDO
Business Management
OTSEGO HIGH SCHOOL
University Preperatory
Skills
- Client Relationship Management & User Experience Alignment
- Agile & Waterfall Project Lifecycle Management
- Leadership Development & Training
- Cross-Functional & Distributed Portfolio Management
- Budget Allocation, Forecasting & Cost Optimization
- Strategic Roadmap Execution & Scope Management
- Risk Mitigation, Governance & Quality Assurance (QA)
- Change Management & Escalation Protocol Design
Accomplishments
- Engineered robust tracking systems to oversee multi-facility engineering and preventive maintenance contracts across the portfolio. Maximized operational cost savings and protected asset value by tightening vendor accountability, auditing service level agreements (SLAs), and elevating project quality standards.
- Spearheaded the development and execution of standardized onboarding and operational training frameworks across distributed teams. Established quantitative KPIs and performance benchmarks that optimized delivery workflows, boosted team retention, and consistently exceeded project productivity targets.
Languages
English
German
Timeline
Senior Repurchase Coordinator
General Motors
01.2024 - 01.2026
Area Property Manager
St Petersburg Pier - Teak Partners
01.2019 - 01.2024
Assistant General Manager
RMH Applebee's
01.2013 - 01.2019
BAUHAUS UNIVERSITY
International Business
UNIVERSITY OF TOLEDO
Business Management
OTSEGO HIGH SCHOOL
University Preperatory