Craig Stoviak
Mascoutah,IL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Service Manager
Klein Appliances
Fairview Heights, IL
06.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
Manager
Braddens
Saint Charles, MO
12.2009 - 06.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Sales Manager
LA Fitness
Tampa, FL
09.2008 - 12.2009
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Clinical Administrator
Massage Envy Spa
Saint Louis, MO
09.2006 - 06.2008
- Developing sales strategies to increase sales volume and maximize profits.
- Tracked sales targets and contributed to achieving monthly sales goals through effective customer engagement.
- Facilitated communication between board members during decision-making processes.
Education
Bachelor of Science - Business Management
University of Phoenix
Saint Louis, MO05-2008
Skills
- Strategic Goal Setting
- Operational Strategy
- Workforce Management
- Advanced Selling Techniques
- Sales Strategy Development
- Prioritization and Scheduling
Accomplishments
- Received award for $500,000 Hall Of Fame within first two years of employment.
- Named Top Salesman in division on more than one occasion.
Timeline
Service Manager
Klein Appliances
06.2023 - Current
Manager
Braddens
12.2009 - 06.2023
Sales Manager
LA Fitness
09.2008 - 12.2009
Clinical Administrator
Massage Envy Spa
09.2006 - 06.2008
Bachelor of Science - Business Management
University of Phoenix
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