Craig Taylor
Redlands,CA
Summary
Dedicated automotive professional with 30 years of experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the corporate brand. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Store Manager
All American Truck & SUV Accessory Center
02.2007 - 12.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Completed point of sale opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Field Technician
KinderCare Learning Centers
03.2005 - 02.2007
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Calibrated new and existing equipment for optimal performance.
- Communicated with customers to provide updates, gather information and resolve issues.
Education
Corona High School
Corona, CASkills
- Maximizing Profitability
- Team Leadership
- Training and Development
- Store Management
- Product and Service Sales
- Relationship building and management
- Strategic thinker
- Overseeing Employees
- Quality control of products and installs of customer vehicles and fleet vehicles
- Forecasting product trends
- Troubleshooting Skills
- Quality Assurance
- Product Promotion
- Staff Scheduling
- Price Structuring
- Calendar Management
Timeline
Store Manager
All American Truck & SUV Accessory Center
02.2007 - 12.2023
Field Technician
KinderCare Learning Centers
03.2005 - 02.2007
Corona High School
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