Automotive
Hi, I’m
Patrick Munson
Junction City,OR
A person who thinks all the time has nothing to think about except thoughts. So, he loses touch with reality, and lives in a world of illusions.
Alan Watts
Summary
Goal-oriented individual versed in greeting high customer volumes while recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges.
Overview
5
years of professional experience
Work History
All American Truck & SUV
Sales Associate
01.2022 - Current
Job overview
- Recommended complementary purchases to customers, increasing revenue.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining high levels of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
O'reilly Auto Parts
Counter Sales/Closing Shift Manager
07.2019 - 01.2022
Job overview
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Answer 50+ phone calls daily
- Operated cash register to accurately complete customer financial transactions.
- Performed daily department maintenance tasks, including stock work, re-merchandising, price markdowns, merchandise transfers and light cleaning.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Built relationships with customers and community to establish long-term business growth.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Responsible for ensuring building was locked/secure, including daily paperwork and safe count during closing shift
Jhoto Enterprises
Janitor
11.2018 - 01.2019
Job overview
- Collected trash and emptied receptacles and recycling containers.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Kept janitorial closets clean and organized.
- Cleaned, vacuumed and dusted all areas of retail spaces to maintain organized, professional appearance for employees and clients.
- Inspected facility and grounds and picked up any trash.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Collected, sorted and transported recyclable materials.
- Completed routine floor maintenance, including stripping, sealing and finishing.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Polished stainless steel fixtures and furniture details.
- Wiped light switches, switch plates, door knobs, door frames and door jambs.
- Cleaned and sanitized drinking fountains.
- Dusted surfaces, ledges, fixtures and furniture.
- Vacuumed carpeted floors, rugs and mats.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained floor cleaning and waxing equipment.
Education
Lane Community College, Eugene, OR
No Degree from Electronic Technologies
North Eugene High School, Eugene, OR
No Degree
Opportunity Center , Eugene Oregon
High School Diploma
01.2004
Skills
- Customer consultations
- Team Training
- Systems and software programs
- Coaching and mentoring
- Sales processes
- Merchandise Recommendations
- Customer Service
- Product Promotions
- Register Opening and Closing
- Product Sales
- Order Processing
- Point of sale operation
- Sales floor organization
- Problem-Solving
- Team Supervision
Interests
Electronics/Software
Timeline
Sales Associate
All American Truck & SUV
01.2022 - Current
Counter Sales/Closing Shift Manager
O'reilly Auto Parts
07.2019 - 01.2022
Janitor
Jhoto Enterprises
11.2018 - 01.2019
Lane Community College
No Degree from Electronic Technologies
North Eugene High School
No Degree
Opportunity Center
High School Diploma
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