Craig Thomas
Bridgewater ,MA
Summary
While completing my degree I worked for a small distribution company supervising drivers and their routes. After graduation I accepted a customer service position at a brokerage and was quickly promoted to the sales team where I wrote both personal and commercial policies. After years as an agent I returned to T.E.A.M Distribution as Operations Manager until circa 2019 when I assisted in the company's sale. The last three years I've relied on my sales and customer service acumen to climb the ranks of Hertz management program.
Overview
9
9
years of professional experience
Work History
"MT2" - Manager
Hertz Rental Car
Plymouth, MA
09.2019 - Current
- Increased revenue Y.O.Y & per transaction
- Increased customer satisfaction nearly 40%
- Trained & Mentored Staff
- Improved best practices for operations and sales
- Managed back office, reconciled fuel and service logs, profit/loss, revenue projections,
- Strengthened relationships with existing shops & acquired new business from shops exclusively working with competitor
Operations Manager
T.E.A.M Distribution
Plymouth, MA
07.2018 - 09.2019
- Managed fleet and coordinated deliveries
- Built and Maintained relationships with Suppliers and their respective accounts
- Ran day to day operations including all customer service and human resource matters
- Managed all collections and reconciled accounts weekly
- Developed weekly/monthly revenue projections
- Ensured sales forecasts and delivery quotas were met by all employees
- Trained and developed new employees
Licensed Insurance Sales Agent
State Fund Insurance
Boston, MA
02.2015 - 07.2018
- Consistently exceeded new business quotas on home, auto, renters and small business sales
- Built and Maintained client relationships
- Provided excellent customer service (billing, claims, annual policy reviews/rewrites)
- Developed promotional/marketing materials across multiple mediums.
- Developed relationships with providers
- Updated and maintained CRM system
Route Manager
T.E.A.M Distribution
Plymouth, United States
07.2013 - 02.2015
- Managed team of seven drivers
- Coordinated daily deliveries to hundreds of locations.
- Trained employees on best practices
- Ensured timely delivery & customer satisfaction
- Built and Managed relationships with hundreds of store managers
- Drove multiple routes for accounts including O.C.B - New York Times & its subsidiaries - Coinstar, and The Pub Ninety Nine
Education
Bachelor of Science - Supply Chain Management - Operations
Bridgewater State University
Bridgewater, MA05.2015
Skills
- Customer Service & Sales Experience
- Operations & Supply Chain Management
- Communication Skills Verbal & Written
- Fluent in Microsoft Office Suite, CRM systems, Tableau, Quick Books and Salesforce
- Multi Tasker with Time Management Skills
- Strong Leadership and Management Skills
Timeline
"MT2" - Manager
Hertz Rental Car
09.2019 - Current
Operations Manager
T.E.A.M Distribution
07.2018 - 09.2019
Licensed Insurance Sales Agent
State Fund Insurance
02.2015 - 07.2018
Route Manager
T.E.A.M Distribution
07.2013 - 02.2015
Bachelor of Science - Supply Chain Management - Operations
Bridgewater State University
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