Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Underwood

Shelby Twp

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

21
21
years of professional experience

Work History

Supervisor

Lifetime Fitness
06.2025 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintaining crew of workers for operations in the building
  • Handling customer complaints and conflicts

General Manager

Little Caesars Pizza
11.2015 - 06.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw all daily operations from making of dough to sales of pizza throughout the night.

Driver/Kitchen Staff Member

Jetz Pizza
02.2005 - 01.2010


  • Delivered orders throughout the day and night to homes and businesses
  • Made orders on makeline
  • Worked the oven area
  • Made dough and did general food preperations

Education

No Degree - Nursing

Macomb Community College
Macomb, MI

High School Diploma -

Dakota Highschool
Macomb, MI
06-2005

Skills

  • Schedule development
  • Policy and procedure development
  • Staff management
  • Attention to detail
  • Calm Under pressure
  • Conflict resolution
  • Operations management
  • Quality control
  • Training and mentoring

Timeline

Supervisor

Lifetime Fitness
06.2025 - Current

General Manager

Little Caesars Pizza
11.2015 - 06.2020

Driver/Kitchen Staff Member

Jetz Pizza
02.2005 - 01.2010

No Degree - Nursing

Macomb Community College

High School Diploma -

Dakota Highschool

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