Craig Walters
Columbia,SC
Summary
Resourceful Customer or Product Support Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, and product knowledge dissemination. Excels in communication, problem-solving, and adaptability, ensuring seamless support experiences for customers and team members alike.
Overview
26
26
years of professional experience
Work History
Branch Product Support Representative III
Wells Fargo & Company
Columbia, SC
07.2021 - 08.2024
- Provided policy and procedure telephone support to branch employees.
- Conducted reviews of internal forms and external documents with bankers to ensure correctness and regulatory compliance.
- Assisted Business clients with Beneficial ownership form completion.
Consumer Email Support Representative III
Wells Fargo & Company
Columbia, SC
05.2002 - 07.2021
- Assisted customers by providing banking support through email.
- Resolved customer issues with Online Banking and Credit Cards via email.
Associate Customer Success Representative II
Wells Fargo & Company
Columbia, SC
06.1998 - 05.2002
- Provided customer service by answering product and service related questions via phone.
- Assisted customers with Online Banking issues and technical support.
Education
Bachelor of Arts - Theatre Arts
University of South Carolina - Columbia
Columbia, SC06-1988
Skills
- Regulatory Compliance
- Professional Demeanor
- Excellent written and voice Communication
- Customer service excellence
- De-Escalation Techniques
- Microsoft Office
- Call Documentation
- Cross-Functional Collaboration
- Training and coaching
- Senior leadership support
- Problem-solving abilities
- Document and Records Management
Affiliations
I maintain my creative side with my hobbies of collecting banknotes and photography. I enjoy hiking, cultural events and gardening with my family.
Timeline
Branch Product Support Representative III
Wells Fargo & Company
07.2021 - 08.2024
Consumer Email Support Representative III
Wells Fargo & Company
05.2002 - 07.2021
Associate Customer Success Representative II
Wells Fargo & Company
06.1998 - 05.2002
Bachelor of Arts - Theatre Arts
University of South Carolina - Columbia
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