Summary

Overview

Work History

Education

Skills

Client Nomination

Timeline

Craig Wicke

Gainesville,Florida

Summary

At Assured Partners- Elan Group, Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Demonstrated expertise in account management and sales, coupled with a knack for team collaboration and relationship building, significantly contributed to exceeding sales quotas and enhancing customer satisfaction.

Overview

17

17

years of professional experience

Work History

Senior Account Manager

Assured Partners- Elan Group

10.2007 - Current

Developed long-lasting client relationships by providing exceptional customer service and support.
Enhanced communication between departments for more effective problem-solving and collaboration.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Provided extensive support in sales, technical and business areas to key accounts.
Developed deep knowledge of customer businesses and relationship to company objectives.
Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Boosted client satisfaction by effectively managing and resolving account issues.
Increased revenue for the company through strategic upselling and cross-selling initiatives.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Achieved or exceeded company-defined sales quotas.
Sold new products and services and developed new accounts to maximize revenue potential.
Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

GED -

Loften Highschool

Gainesville

Skills

Sales expertise
Account Management
Product and Service Expertise
Presentations
Product and Service Expertise

Database Management
Multitasking and Organization
Relationship Building
Team Collaboration
Client Support

Client Nomination

This morning I received a call from an employee asking me to come to Craig’s office so she could speak with me. Of course, I said yes and when I got there Craig was as red faced as he could possibly be – the employee (Gloria) said he asked her not to call me, said it wasn’t necessary, but, she insisted. She went on to literally rave about him and she was pretty emotional. Talked about his commitment to helping employees no matter what they needed, said she has been coming to him for assistance for over eight years now, she tells other employees to seek him out. Said he is compassionate, shows empathy for (custodial service) employees that have difficulty reading, and writing to the extent they have to complete claim and enrollment forms.

She insisted I share how appreciative she is that we have someone here that takes the time to help employees no matter the need or how busy they are with other things, said she understands this year there isn’t money for raises, but, if I could please share with leadership the value he brings to the job and how much he deserves to be recognized for it !!

I am glad to write up a customer service is key nomination for him and send it to you to recognize his effort – unless you all have another form of recognition for outstanding customer service you prefer to use.

Thank you.

Denise Huggins

Benefits Manager

UF Health Shands

Timeline

Senior Account Manager

Assured Partners- Elan Group

10.2007 - Current

GED -

Loften Highschool