Craig William MacLeod
Greeley,CO
Summary
Dynamic professional delivery specialist with robust experience in logistics and delivery management and a proven track record in news paper and grocery delivery, excelling in customer rapport, logistics optimization and inventory procurment and control. Strong focus on self motivation and sufficiency while possessing an aptitude for team collaboration and achieving results, adapting flexibly to changing needs. Consistently reliable time management skills, achieving high satisfaction ratings while maintaining a professional image. Seasoned problem-solver with excellent communication skills.
Overview
25
25
years of professional experience
Work History
Newspaper Down Route Delivery Specialist
Media News Group, Greeley Tribune, Prairie Mtn Publishing
06.2006 - Current
- Provided exceptional customer service through clear and honest communication with clients regarding delivery times and special requests and resolved customer complaints professionally, demonstrating empathy while finding realistic solutions to best meet their expectations.
- Adapted to changing schedules or routes as needed, demonstratng flexibility, adaptability, a strong logistics skillset, and consistently improving delivery efficiency, optimizing routes, identifying route list inefficiency, eliminating backtracking, and utilizing GPS tracking systems.
- Effectively mitigated and eliminated vehicle downtime with a two car fleet, practicing regular and thorough maintenance checks and repairs with dillegence, ensuring optimal functionality and guaranteed route coverage seven days a week 365 a year.
- Fostered positive working relationships with a regular and long time loyal customer base.
Ride Share Driver, Personal Shopper, Delivery Driv
Lyft, Instacart, Sparks
03.2022 - 03.2025
- Executed responsibilities within self-managed work settings, handling multiple varied day-to-day functions and decision-making effectively.
- Communicated with passengers and shop and deliver clients to provide information and assistance, addressing concerns and resolving issues promptly. for excellent customer service and positive experiences while delivering passengers safely to their destinations as well as goods and products to customers on time and in excellent condition.
- Improved customer satisfaction and repeat business by demonstrating a strong knowledge of regional geography and roads, memorized store layouts and planograms to fulfill orders using shortest, most efficient route, consistently maintained punctuality and outperformed estimated shop times through the use of an effective time management skillset, possessing a friendly, professional, and service based attitude with a wise and experienced understanding and perception of the varied and differing needs of a diverse and multicultural customer base, and adhering to strict delivery schedules utilizing GPS and other navigation tools to plan routes and stay on schedule.
- Maintained high five star satisfaction ratings, consistently met deadlines and quality goals for accuracy and timelines, receiving multiple high numbers of positive reviews, feedback, badges, and awards while simultaneously participating in and effecting positive changes and results in one of the platforms application beta testing programs.
- Upheld high standards of cleanliness and routine maintenance within the vehicle''s interior/exterior functionality and appearance providing a professional image for the company at all times.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Auto Detailer
The Car Spa
11.2004 - 05.2006
- Washed and detailed cars and trucks interior/exterior daily.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality customer satisfaction by providing thorough interior and exterior detailing services.
- Cleaned upholstery, leather, carpet, floor mats, headliners, vinyl, plastic, chrome, and other surfaces possessing the certification, knowledge, and usage of various chemicals and cleaning agents, applicators, high powered vacuums and extraction machines, pressure washers, as well as buffers, orbitals, and other external applicators and machines.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
Assistant Manager
Cables Inn Italian Restaurant
07.2000 - 11.2004
- Supervised and managed day-to-day operations in the afternoons and evenings as the sole manager on duty responsible for all front and back of house operations and employees including a busy and high profile bar/lounge to meet performance, quality and service expectations for the nightly dinner rush until closing at 2am.
- Maintained a clean, safe, organized and efficient family friendly environment to enhance customer experience and enjoyment, and to ensure the quality and standards expected from a well known, large, loyal, and long time customer base while simultaneously developing a strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake, customer tabs, receipts, closed out servers and bartenders cash drawers nightly, ensured books were balanced, secured the building, and ensured the nightly deposits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, communicated and consulted with purveyors and vendors for weekly deliveries, and participated regularly in the creation and implementation of the seasonal menus.
- Responsible for all back of the house recruiting, interviewing, hiring, onboarding of new employees, maintaining adequate staffing levels and the scheduling and supervision of all of the back of the house staff, while often jumping back and forth between the dining room waitstaff and the kitchen staff to ensure ticket time, presentation, and other industry standards were met and maintained.
- Scheduled all BOH staff shifts to ensure proper coverage during peak rush time without exceeding labor budgets by knowing when to release staff thorough the knowledge and awareness of daily, weekly and seasonal trends and the willingness and ability to shoulder the load during an extended or late rush.
Education
Associate Of Arts - Music Theory And Composition
Trinidad State University
Trinidad, CO06.1990
Skills
- Strong time management, problem solving, and organizational skills
- Professionalism, self-motivation, and discipline
- Adaptability, flexibility, and efficiency
- Patience and tolerance
- Critical thinking aptitude
- Customer rapport
- Forklift operation
Timeline
Ride Share Driver, Personal Shopper, Delivery Driv
Lyft, Instacart, Sparks
03.2022 - 03.2025
Newspaper Down Route Delivery Specialist
Media News Group, Greeley Tribune, Prairie Mtn Publishing
06.2006 - Current
Auto Detailer
The Car Spa
11.2004 - 05.2006
Assistant Manager
Cables Inn Italian Restaurant
07.2000 - 11.2004
Associate Of Arts - Music Theory And Composition
Trinidad State University
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