Craig R. Soderstrom
Summary
With a proven track record at Merative and IBM-Watson Health, I excel in performance optimization and effective staff management. Demonstrating technical expertise in SQL Server and MongoDB, alongside mentoring teams for peak efficiency, my approach boosts productivity and ensures security compliance, leveraging both hard and soft skills to drive business development.
Overview
28
28
years of professional experience
Work History
Sr. Engineer, Database Engineer
Merative
07.2022 - Current
- Handled installing, configuring, and administrating SQL Server, installing upgrades and patches performance along, with capacity monitoring/management, verifying and managing Linux networking and hardware configurations
- Ensured security compliance
- Diagnosed, repaired, and replaced failing/bad components in desktop, laptop/portable devices
- Provided access for SQL Server and handling maintenance of SQL server/databases and migrations of databases
- Skilled with MongoDB, installation of SOHO networks, including making and installing required cables and connections.
DATABASE ADMINISTRATOR
IBM-Watson Health
Coppell, TX
11.2018 - 06.2022
- Handled installing, configuring, and administrating SQL Server, installing upgrades and patches performance along, with capacity monitoring/management, verifying and managing Linux networking and hardware configurations
- Ensured security compliance
- Diagnosed, repaired, and replaced failing/bad components in desktop, laptop/portable devices
- Provided access for SQL Server and handling maintenance of SQL server/databases and migrations of databases
- Skilled with MongoDB, installation of SOHO networks, including making and installing required cables and connections.
SENIOR SPECIALIST – NETWORK SUPPORT
AT&T
07.2012 - 01.2018
- Involved with troubleshooting VOD issues, import VOD, work AOTS tickets, and monitoring/troubleshooting EAC servers
- Created SQL queries and created Automated Reports
- Scheduled jobs to execute SSIS packages which were developed to update database objects daily and maintained nightly loads of data by creating corresponding tasks
- Created SSIS packages to export and import data from CSV files, Text files and Excel spreadsheet
- Involved in installation, configuration and developing of SSIS packages using BIDS.
SPECIALIST – NETWORK SUPPORT
AT&T
07.2008 - 06.2012
- Worked with STB (Set Top Boxes) for U-Verse and upgraded STB by pushing new client versions out to customers
- Performed quality tests on refurbished STB and provided help with solving problems for STB and Client Version
- Provided help with personal servers for Distribution Centers
- Handled AOTS ticket validation
- Worked with MOM/SCOM team in assisting with their work and provided help with Microsoft platform in dealing with issues
- Partnered with Live Services.
NETWORK CENTER TECHNICIAN
AT&T
03.2000 - 07.2008
- Served as Single Point of Contact for major accounts and created tickets for trouble reports and troubleshooting circuits
- Remotely test a circuits POTS (Plain Old Telephone Service, ISDN, T1, Gigaman, etc.) for our Major Accounts Customers
SERVICE MANAGER
Southwestern Bell Wireless
St. Louis, MO
10.1999 - 02.2000
- Managed two retail outlets while training and developing new employees as well as handling employees
- Maintained inventory required to meet daily business needs and managed cash receivables
- Handled product and service-related escalations.
TECHNICIAN
AT&T
Irving, Dallas, TX
10.1996 - 09.1999
- Installed wireless telephone devices in vehicles
- Sold in-store products and services and handled cash and credit transactions
- Took and worked service-related tickets
- Acted on behalf of store manager when needed and opened and closed store.
Education
Some College (No Degree) - IT System Administrator Certificate
My Computer Career
Dallas11-2018
Associate of Applied Science - Electronic Engineering
Missouri Technical School
St Louis, MO08-1996
Some College (No Degree) - Cyber Security
Collin County Community College
Plano, TXSkills
- Performance monitoring
- Management skills
- Technical reporting
- Business development
- Verbal and written communication
- Coaching and mentoring
- Sound judgment
- Staff management
- Network engineering
- Training and mentoring
- Technical expertise
- Performance optimization
- Work prioritization
- Attention to detail
References
References available upon request.
Timeline
Sr. Engineer, Database Engineer
Merative
07.2022 - Current
DATABASE ADMINISTRATOR
IBM-Watson Health
11.2018 - 06.2022
SENIOR SPECIALIST – NETWORK SUPPORT
AT&T
07.2012 - 01.2018
SPECIALIST – NETWORK SUPPORT
AT&T
07.2008 - 06.2012
NETWORK CENTER TECHNICIAN
AT&T
03.2000 - 07.2008
SERVICE MANAGER
Southwestern Bell Wireless
10.1999 - 02.2000
TECHNICIAN
AT&T
10.1996 - 09.1999
Some College (No Degree) - IT System Administrator Certificate
My Computer Career
Associate of Applied Science - Electronic Engineering
Missouri Technical School
Some College (No Degree) - Cyber Security
Collin County Community College
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