Craishawn Outlaw
Las Vegas,NV
Summary
Customer service oriented with over 10 years’ experience. Knowledgeable in conflict resolution, order processing and customer communications.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
Caesar’s Entertainment
01.2023 - 08.2023
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Customer Service Representative
CVS Health
10.2021 - 12.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Hospital Security Officer
Allied Universal Protection
12.2019 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Specialist
SITEL
02.2018 - 08.2019
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems in a call center environment Answered an average of 150 calls per day by addressing customer inquiries
- Accurately documented, researched and resolved customer service issues.
Customer Service Specialist
Sutherland Global Services
09.2016 - 06.2017
- Mastery of customer service management systems and databases
- Accurately documented, researched and resolved customer service issues
- Improved call center functionality and service capacity by resolving customer complaints efficiently Addressed and resolved customer product complaints empathetically and professionally with an average of 160 calls per day
Collection Technician
Aegis Sciences Corporation
02.2015 - 03.2016
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts
- Perform Various clerical functions such as ordering and maintaining supplies inventory
Technical Support Representative
Asurion
03.2015 - 03.2016
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information in a call center environment
- Installed software, modified and repaired hardware and resolved technical issues
- Managed call flow and responded to technical support needs of customers
- Identified and solved technical issues with a variety of diagnostic tools.
Education
(Jan 2020) -
PIMA MEDICAL INSTITUTE
High School Diploma (2011) -
ANIMO LOCKE TECHNICAL CHARTER HIGH SCHOOL
Los Angeles, CASkills
- Insurance
- Call center
- Customer service
- Databases
- Policies
- AED/CPR
- Coordination
References
References available upon request
Timeline
Unarmed Security Guard
Caesar’s Entertainment
01.2023 - 08.2023
Customer Service Representative
CVS Health
10.2021 - 12.2022
Hospital Security Officer
Allied Universal Protection
12.2019 - 06.2020
Customer Service Specialist
SITEL
02.2018 - 08.2019
Customer Service Specialist
Sutherland Global Services
09.2016 - 06.2017
Technical Support Representative
Asurion
03.2015 - 03.2016
Collection Technician
Aegis Sciences Corporation
02.2015 - 03.2016
(Jan 2020) -
PIMA MEDICAL INSTITUTE
High School Diploma (2011) -
ANIMO LOCKE TECHNICAL CHARTER HIGH SCHOOL
Similar Profiles
Paula LeonPaula Leon
Licensed Massage Therapist at Voie Spa Paris Hotel/Casino Caesar’s EntertainmentLicensed Massage Therapist at Voie Spa Paris Hotel/Casino Caesar’s Entertainment
Khushi ViholKhushi Vihol
Pizza Chef at Caesar’s Pizza HousePizza Chef at Caesar’s Pizza House
Alba Raquel DejesusAlba Raquel Dejesus
Supervisor at Caesar’s Atlantic CitySupervisor at Caesar’s Atlantic City
HEATHER WEBSTERHEATHER WEBSTER
Digital Media Supervisor at Ocean Media, Inc.Digital Media Supervisor at Ocean Media, Inc.
Dawn KelleyDawn Kelley
Board of Directors- Fighter Relations at Nevada Boxing Hall of FameBoard of Directors- Fighter Relations at Nevada Boxing Hall of Fame