JULIA JACKSON
Baltimore,MD
Summary
Experienced Certified Pharmacy Technician with a background in pharmacy operations and program coordination. Skilled in prescription processing, customer service, and building relationships with teams and partners. Known for attention to detail, solving problems, and improving processes. Passionate about delivering quality service and driving meaningful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Allied Universal Security Services
01.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Pharmacy Technician
Giant
10.2023 - 10.2024
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into an internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Program Coordinator
Baltimore City Public Schools
10.2022 - 09.2023
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
Pharmacy Technician
Polaris
03.2022 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician Intern
Walgreens
10.2021 - 02.2022
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education
Certified Pharmacy Technician -
Allstate Careers
02.2022
Woodlawn High School -
06.2016
Skills
- Facility security
- Crowd control
- Patrolling techniques
- Situational awareness
- Report writing
- Property patrol
- Incident reporting
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Drug inventory control
- Pharmaceutical calculations
- Stocking shelves
Certification
Pharmacy technician license
CPR Certified
Guard card
Timeline
Unarmed Security Guard
Allied Universal Security Services
01.2025 - Current
Pharmacy Technician
Giant
10.2023 - 10.2024
Program Coordinator
Baltimore City Public Schools
10.2022 - 09.2023
Pharmacy Technician
Polaris
03.2022 - 10.2022
Pharmacy Technician Intern
Walgreens
10.2021 - 02.2022
Certified Pharmacy Technician -
Allstate Careers
Woodlawn High School -
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