Crandail Phillips
Lexington,KY
Summary
Empathetic Certified Peer Support Specialist known for high productivity and efficient task completion. Skilled in active listening, crisis intervention, and motivational interviewing, ensuring supportive and effective peer support services. Excel in communication, adaptability, and empathy, leveraging these soft skills to facilitate recovery-oriented support for individuals navigating mental health challenges.
Overview
6
6
years of professional experience
2000
2000
years of post-secondary education
Work History
Certified Peer Support Specialist
Green River Horizons
Campbellsville, Kentucky
2023.08 - 2025.03
- Facilitated peer support sessions for individuals facing mental health challenges.
- Provided resources and information to clients about available services.
- Collaborated with healthcare professionals to develop personalized support plans.
Safety & security of operations
Lake Cumberland recovery center
Somerset, KY
2019.06 - 2023.03
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Customer Service Representative
Lake Cumberland recovery center
Somerset, KY
2019.06 - 2023.02
- Assisted clients in understanding recovery programs and services offered.
- Managed incoming calls and inquiries with professionalism and empathy.
- Documented client interactions accurately in the case management system.
Education
Certified Substance Assistance - CSA
Appalachian Institute For Workforce Development
Lexington , KY 2025.07 - 2025.08
CSS Certification - Certified Customer Service Specialist
Appalachian Institute For Workforce Development
Lexington , Ky 2022.09 - 2023.10
Pss Certified - Peer Support Specialist
Training Center
Georgetown , KY 2020.06 - 2020.08
GED
Beattyville, KYSkills
- Peer support
- Resource coordination
- Client assessment
- Effective communication
Timeline
Certified Substance Assistance - CSA
Appalachian Institute For Workforce Development
2025.07 - 2025.08
Certified Peer Support Specialist
Green River Horizons
2023.08 - 2025.03
CSS Certification - Certified Customer Service Specialist
Appalachian Institute For Workforce Development
2022.09 - 2023.10
Pss Certified - Peer Support Specialist
Training Center
2020.06 - 2020.08
Safety & security of operations
Lake Cumberland recovery center
2019.06 - 2023.03
Certified Customer Service Representative
Lake Cumberland recovery center
2019.06 - 2023.02
GED