Summary
Overview
Work History
Education
Skills
Timeline
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Crandail Phillips

Lexington,KY

Summary

Empathetic Certified Peer Support Specialist known for high productivity and efficient task completion. Skilled in active listening, crisis intervention, and motivational interviewing, ensuring supportive and effective peer support services. Excel in communication, adaptability, and empathy, leveraging these soft skills to facilitate recovery-oriented support for individuals navigating mental health challenges.

Overview

6
6
years of professional experience
2000
2000
years of post-secondary education

Work History

Certified Peer Support Specialist

Green River Horizons
Campbellsville, Kentucky
08.2023 - 03.2025
  • Facilitated peer support sessions for individuals facing mental health challenges.
  • Provided resources and information to clients about available services.
  • Collaborated with healthcare professionals to develop personalized support plans.

Safety & security of operations

Lake Cumberland recovery center
Somerset, KY
06.2019 - 03.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Certified Customer Service Representative

Lake Cumberland recovery center
Somerset, KY
06.2019 - 02.2023
  • Assisted clients in understanding recovery programs and services offered.
  • Managed incoming calls and inquiries with professionalism and empathy.
  • Documented client interactions accurately in the case management system.

Education

Certified Substance Assistance - CSA

Appalachian Institute For Workforce Development
Lexington , KY
07.2025 - 08.2025

CSS Certification - Certified Customer Service Specialist

Appalachian Institute For Workforce Development
Lexington , Ky
09.2022 - 10.2023

Pss Certified - Peer Support Specialist

Training Center
Georgetown , KY
06.2020 - 08.2020

GED
Beattyville, KY

Skills

  • Peer support
  • Resource coordination
  • Client assessment
  • Effective communication

Timeline

Certified Substance Assistance - CSA

Appalachian Institute For Workforce Development
07.2025 - 08.2025

Certified Peer Support Specialist

Green River Horizons
08.2023 - 03.2025

CSS Certification - Certified Customer Service Specialist

Appalachian Institute For Workforce Development
09.2022 - 10.2023

Pss Certified - Peer Support Specialist

Training Center
06.2020 - 08.2020

Safety & security of operations

Lake Cumberland recovery center
06.2019 - 03.2023

Certified Customer Service Representative

Lake Cumberland recovery center
06.2019 - 02.2023

GED

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Crandail Phillips