Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crandall Crayton

Fayetteville,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Family Dollar
06.2023 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

FedEx
03.2023 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Forklift Operator/Pallet Builder

Valleywood Industries
09.2010 - 10.2020
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Landscaper

Chez Johnson Moving And Hauling
07.2018 - 09.2019
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.

Education

High School Diploma -

Mergenthaler Vocational Technical High School
Baltimore, MD
06.2011

Skills

  • Call Management
  • Complaint resolution
  • Product Knowledge
  • Computer Proficiency
  • Conflict Mediation
  • Material Handling
  • OSHA Compliance
  • Palletizing
  • Warehouse Operations
  • Forklift Operator Certification
  • Lawn Care
  • Commercial Landscaping
  • Grounds Maintenance
  • Using hand tools

Timeline

Customer Service Representative

Family Dollar
06.2023 - 05.2024

Customer Service Representative

FedEx
03.2023 - 06.2023

Landscaper

Chez Johnson Moving And Hauling
07.2018 - 09.2019

Forklift Operator/Pallet Builder

Valleywood Industries
09.2010 - 10.2020

High School Diploma -

Mergenthaler Vocational Technical High School

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Crandall Crayton