Cratus Ali
Laurel,MD
Summary
Dynamic and results-oriented professional with a proven track record at Dunkin Donuts and Biazo Conference-jhdc. Excelled in delivering top-notch customer service and conducting insightful competitive analysis. Demonstrates exceptional verbal communication and efficiency, enhancing team collaboration and strategic planning. Achieved 100% accuracy in cash transactions, underscoring a strong attention to detail and a forward-thinking approach.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dunkin Donuts
Laurel, Maryland
01.2022 - 07.2024
- Delivered outstanding customer service, resolving inquiries and concerns with professionalism in a high-volume environment
- Managed cash transactions with 100% accuracy, demonstrating strong attention to detail
- Collaborated with team members and trained new hires to improve service quality and efficiency
- Streamlined processes by maintaining an organized workspace, meeting health and safety compliance
- Enhanced multitasking abilities by balancing simultaneous orders and administrative responsibilities
Financial Analyst
Biazo Conference-jhdc
‘Aiea, Ghana
02.2016 - 02.2021
- Conducted competitive analysis to benchmark company performance and inform strategic planning.
- Assisted senior management in preparing timely reports for board meetings.
Education
High School Diploma -
UMBC
Baltimore, MD08-2027
Skills
- Customer Support Resolution
- Effective Written Communication
- Effective Verbal Communication
- Flexibility in Change
- Forward-Thinking Approach
- Efficiency
- Collaborative Teamwork
- Positive work environment
Accomplishments
- Received employee of the year 2017, Biazo Drinking Water Company.
References
References available upon request.
Timeline
Customer Service Representative
Dunkin Donuts
01.2022 - 07.2024
Financial Analyst
Biazo Conference-jhdc
02.2016 - 02.2021
High School Diploma -
UMBC
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