Hi, I’m
Makalia Hampton
Ypsilanti,MI
Summary
Dynamic sales professional with proven closing skills and expertise in customer relationship management, honed across roles from Door-to-Door Representative at PBS Television to Crew Member at McDonald's. Excelled in consultative selling, boosting customer retention by offering tailored solutions. Skilled in persuasion and service, consistently achieving and surpassing sales targets.
Overview
2
years of professional experience
Work History
McDonald's
Crew Member
05.2023 - 09.2023
Job overview
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
Tropical Smoothie
Crew Member
08.2023 - 09.2023
Job overview
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Red Robin
Busser/host
09.2023 - 12.2023
Job overview
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Panera Bread
Cashier Team Lead
12.2023 - 05.2024
Job overview
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
Once Upon A Child Franchise
Cashier/stock Associate
07.2024 - 08.2024
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
Chilis's Bar and Grill
Busser
06.2024 - 08.2024
Job overview
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
The Salvation Army Thrift Store
Sales Associate
09.2024 - 11.2024
Job overview
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
PBS Television
Door-to-Door Representative
11.2024 - 12.2024
Job overview
- Completed documentation smoothly to finalize sales.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Found cost-saving options for new customers of Product or Service, often reducing overall costs by Number%.
- Offered customers best-fit, beneficial solutions from available Type product line.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed Number follow up appointments or calls each week to connect with warm leads.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
Education
Pioneer High School Ann Arbor, MI
06.2024
Skills
- Closing skills
- Sales strategies
- Persuasion techniques
- Cold calling
- Customer service
- Customer relationship management
Timeline
Door-to-Door Representative
PBS Television
11.2024 - 12.2024
Sales Associate
The Salvation Army Thrift Store
09.2024 - 11.2024
Cashier/stock Associate
Once Upon A Child Franchise
07.2024 - 08.2024
Busser
Chilis's Bar and Grill
06.2024 - 08.2024
Cashier Team Lead
Panera Bread
12.2023 - 05.2024
Busser/host
Red Robin
09.2023 - 12.2023
Crew Member
Tropical Smoothie
08.2023 - 09.2023
Crew Member
McDonald's
05.2023 - 09.2023
Pioneer High School
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