Credale Williams
San Diego,CA
Summary
Analytical Operations Specialist with a focus on process analysis and improvement plans. Demonstrated ability to develop training materials and facilitate team building, driving operational success and ensuring reliable performance across projects. Also specializing in Tactical Data Link operations and troubleshooting procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist
US Navy
09.2022 - Current
- Identified and resolved faults in systems during over 800 hours of tactical data link testing, improving overall system functionality.
- Analyzed operational processes to identify areas for improvement and implement best practices.
- Developed training materials to support onboarding of new personnel in operational procedures.
- Implemented tracking systems for equipment maintenance, improving reliability and performance metrics.
- Facilitated regular briefings to update stakeholders on operational status and strategic initiatives.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Customer Service Representative
Walmart
04.2020 - 03.2022
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Educated customers on product features and promotions, driving informed purchasing decisions.
- Managed cash register operations, ensuring accurate transactions and efficient service delivery.
- Collaborated with team members to streamline processes, improving response times for customer requests.
Education
High School Diploma -
Silverado Highschool
Las Vegas, NV04-2022
Skills
- Project management
- Operational efficiency
- Process analysis
- Improvement plans
- Program evaluation
- Process improvement
- Data analysis
- Technical specialist
- Leadership experience
- Team building
- Cross-team communication
- Operational analysis
Accomplishments
- Supervised team of 12 staff members.
- Achieved 100% effectiveness by completing the planning and upbringing of 5 different Tactical Data Links at the same time with accuracy and efficiency.
- Collaborated with 10 other ships in support of operations in middle east managing links resulting in a 95% success rate in all Missions.
Certification
- JT101 Training - [24FEB25]
- Tactical DATA Coordinator Training - [16JUN25]
- ASW/ASUW Tactical Air controller[ASTAC] BASIC PREPARTORY [27MAR26]
- NAVIGATION FUNDAMENTALS COURSE [13DEC24]
Timeline
Operations Specialist
US Navy
09.2022 - Current
Customer Service Representative
Walmart
04.2020 - 03.2022
High School Diploma -
Silverado Highschool
NAVY/MARINE Core Acheivment medal
I had earned my NAM by completing multiple high risk task with speed and precision throughout my two deployments on two different ships while being highly touted after for my skills all my hard work Led to me being awarded this Honor.