Credo Mutabaruka

Experience

Screening department Manager ,Early Phase Clinical Services

ICON PLC, Millcreek, Utah | October 2023 – Present

• Managed a team of 14 direct reports, overseeing daily screening operations and patient scheduling to meet study objectives and enrollment targets.
• Reduced staff turnover significantly through effective mentoring, regular 1:1 meetings, and professional development initiatives.

• Increased screening numbers from screening 250 volunteers/ week to 400 volunteers / week creating a 40% increase in enrollment without additional staffing by streamlining scheduling and operational workflows and contributing to the most profitable year in ICON SLC history.
• Developed quality control tools and training programs that consistently exceeded internal and regulatory quality standards.
• Successfully implemented new e-source documentation (Clin-Spark system) training, resulting in improved data accuracy and streamlined processes across departments.
• Collaborated closely with study teams and business development to optimize site operations and develop innovative recruitment strategies.
• Oversee patient enrollment, scheduling, screening, and data collection processes to meet study objectives.
  
• Collaborate with cross-functional teams to optimize trial operations and address challenges proactively.
• Developed comprehensive training materials and conducted onboarding sessions for new team members, including Administrative Assistants and Clinical Research Coordinators, ensuring robust understanding of medical history all study assessments collection, protocols breakdown and quality standards.
• Created and implemented quality control checks, consistently exceeding departmental and regulatory quality benchmarks.
• Streamlined efficient screening process and supported the screening department in daily operations, scheduling, and patient activity management, directly contributing to efficient subject screening and data management.
• Assisted in data entry, query resolution, and maintenance of source documentation in compliance with clinical trial regulations.
• Worked in tandem with study team members and quality assurance personnel to facilitate smooth site qualification, initiation, monitoring, and close-out activities.
• Provided training and operational support to ensure proper handling of laboratory specimens, informed consent processes, and adherence to study protocols.

• Mentored junior team members, providing guidance and support to enhance their professional development.
  
• Served as shift lead, managing clinic floor operations in the absence of the screening manager.
  
• Organized study startup activities on the screening floor, ensuring efficient and compliant processes.
  
• Explained consent processes and screened potential volunteers, maintaining high ethical standards.

• Screened potential subjects and performed basic medical procedures, including informed consent, vital signs, phlebotomy, ECGs, and specimen collection.
  
• Ensured all study activities were completed on schedule and in compliance with protocols, FDA, and IRB requirements.
  
• Assisted with study setup, check-in/check-out activities, and interacted with clients as appropriate.
  
• Monitored subject safety and reported equipment malfunctions, contributing to a safe clinical environment.

• Performed sample collection procedures, including venipuncture, capillary puncture, blood cultures, and throat/nasal swabs.
  
• Properly identified patients and labeled samples, ensuring accuracy and integrity.
  
• Instructed patients and family members on sample collection procedures, enhancing the patient experience.
  
• Identified opportunities for process improvement and executed projects to enhance operational efficiency.

· Helped create proposals for funding.

· Worked with sponsors and donors to help them better understand our mission and how we can impact the community.

• Organized fundraisers.
• Worked with diverse groups and educated on our mission and vision statement.
• Worked with team members to create awareness.

· Developed appropriate care plans for at-risk individuals and high-risk families.

· Coordinated resources from diverse providers for intervention plans.

· Coordinated support services and optimized communication between healthcare workers and patients.

· Communicated with legal services providers, social services agencies and local judicial systems regarding cases.

· Worked in close relationship with my clients building trust which helped in the execution of better services.