Cree Foster
Ocala,FL
Summary
Highly experienced Communication Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Sales Agent
Allstate Insurance
Chicago, IL
05.2021 - 06.2022
- Maintained customer relationships by addressing concerns and handling escalations swiftly.
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Administrative Secretary
Total Nutrition Technology
Leesburg, FL
03.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving escalations immediately.
- Answered customer/client telephone calls and emails promptly to avoid on-hold wait times.
- Aided in new products into the system as well as shipping and receiving inventory.
- Communicated with customers and clients via phone and email to confirm deliveries and respond to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents along with book keeping.
Administrative Sales Assistant
Akers Media Group
Leesburg, FL
01.2017 - 03.2018
- Scheduled photoshoots, interviews, and new client appointment.
- Prospect new clients by cold calling, email, and event attending.
- Managed paper and electronic filing systems by routing various documents, entering data and completing other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Service Sales Representative
CenturyLink
The Villages
03.2017 - 11.2018
- Showcased product features to customers and discussed technical details to ensure customer comprehension and satisfaction.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Scheduled and confirmed installation dates with technicians.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Exceeded call monitoring expectations through accurate reporting and processing.
Assistant Store Manager
Comcast
Leesburg, FL
01.2015 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- .Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Leesburg High School
Leesburg, FLSkills
- Customer Service
- Problem Resolution
- Data Entry Software
- Patient Scheduling
- Accounts Payable and Accounts Receivable
- Medical Admissions
- Superior Written and Verbal Skills
Timeline
Licensed Insurance Sales Agent
Allstate Insurance
05.2021 - 06.2022
Administrative Secretary
Total Nutrition Technology
03.2018 - 11.2019
Customer Service Sales Representative
CenturyLink
03.2017 - 11.2018
Administrative Sales Assistant
Akers Media Group
01.2017 - 03.2018
Assistant Store Manager
Comcast
01.2015 - 01.2017
High School Diploma -
Leesburg High School