Cree Gunn
Henrico,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Virginia Insurance Marketplace
REMOTE, VA
08.2024 - Current
- Support consumers in securing medical and dental coverage through premium tax credits and cost-sharing reductions.
- Process insurance policy changes and updates accurately and efficiently.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Transcribe data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Utilize various software and tools to streamline processes and optimize performance.
Provider Outreach Coordinator/Cs REP
United Healthcare
01.2024 - 04.2024
- Conduct provider outreach to confirm demographic information and medical record requests, ensuring accurate and up-to-date provider data
- Maintain meticulous records of provider interactions and manage follow-ups on medical record requests within the database system
- Perform claims research and member verification, utilizing multiple systems and organizing data effectively in Microsoft Excel
Health Insurance Customer Care Representative
Priority Health Medicare
08.2022 - 10.2023
- Assisted clients by meticulously quoting benefits, processing claims, updating personal information, and distributing informational materials, contributing to positive customer service outcomes
- Maintained data integrity across multiple databases, ensuring the accuracy and reliability of client records
- Enhanced customer experience by addressing and documenting grievances, collaborating on resolutions, and achieving high satisfaction ratings through diligent follow-up and case management
Customer Experience Technician (Patient Representative)
Family Health Center
Kalamazoo, USA
10.2018 - 12.2021
- Welcomed and efficiently processed patient registration, ensuring a smooth check-in experience
- Confirmed and updated patient insurance and demographic information to maintain accurate records
- Handled financial transactions, including collection of co-pays, and managed appointment scheduling and cancellations
- Demonstrated commitment to customer service excellence, punctuality, and meticulous attention to detail in administrative tasks
Unit Clerk
Core well Health Lakeland Hospitals
03.2016 - 06.2018
- Ensured accurate maintenance and security of patient health records, upholding strict confidentiality standards
- Facilitated effective communication by managing office phone inquiries and directing patients to appropriate departments
- Demonstrated proficiency in medical terminology and clerical duties, including supply organization and adept use of Microsoft Office Suite
Education
Bachelor - Marketing
Western Michigan University
Kalamazoo, MI05.2021
Associate - Business Administration
Lake Michigan College
Kalamazoo, MI05.2017
Skills
- Insurance Verification
- Organization
- Detail Oriented
- Strategic Thinking
- Effective Communication
- Administrative Experience
- Customer Service
- Creative Thinking
- Adaptable
- Time Management
- Data Entry
- Grievances/Appeals
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Logistics
- Collaborative
- The Ability to Filter, Sort & Organize Large Quantities of Data Within Spreadsheets
- Efficiency
Timeline
Customer Service Representative
Virginia Insurance Marketplace
08.2024 - Current
Provider Outreach Coordinator/Cs REP
United Healthcare
01.2024 - 04.2024
Health Insurance Customer Care Representative
Priority Health Medicare
08.2022 - 10.2023
Customer Experience Technician (Patient Representative)
Family Health Center
10.2018 - 12.2021
Unit Clerk
Core well Health Lakeland Hospitals
03.2016 - 06.2018
Bachelor - Marketing
Western Michigan University
Associate - Business Administration
Lake Michigan College
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