Creezalta Dumornay
Opa-locka,FL
Summary
Results-driven Hospital Security Command Center Dispatcher with expertise in effective communication, workflow optimization, and problem-solving. Proven ability to manage high-pressure situations while maintaining accuracy and precision in dispatch operations.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Hospital Security Command Center Dispatcher
Jackson Health System, JMH
Miami, Florida
09.2016 - Current
- Communicated effectively with medical staff to ensure timely dispatch of services.
- Managed radio communications for emergency response teams, ensuring clear and timely information flow during critical operations.
- Assisted in training new dispatch staff on operational protocols and procedures.
- Collaborated with multiple departments to streamline workflow processes.
- Maintained accurate records of dispatch activities and communications logs, supporting operational accountability and efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided real-time status updates for vehicles tracked by GPS technology.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes and traffic conditions to adjust plans, optimizing service delivery based on real-time factors.
Customer Service Representative
United States Medical Supply
Miami, Florida
12.2013 - 10.2015
- Responded to customer inquiries via phone, email, and live chat promptly.
- Resolved customer complaints effectively while adhering to company policies.
- Assisted customers in selecting medical supplies and equipment suited to their needs.
- Educated clients on product features, benefits, and proper usage techniques.
- Maintained accurate records of customer interactions and transactions daily.
- Processed orders efficiently using company-specific inventory management software.
- Coordinated with shipping departments to ensure timely delivery of supplies.
- Collaborated with team members to improve service quality and customer satisfaction.
Education
Associate of Science - Business Finance
Brown Mackie College
Miramar, FL03-2026
Skills
- Incident reporting
- Surveillance monitoring
- Dispatching procedures
- Communication equipment operation
- Emergency communication
- Prioritizing calls
- Customer service
- Workflow optimization
- Project management
- Time management
- Team collaboration
- Software utilization
- Access control
- Accuracy and precision
- Critical thinker
- Problem-solving
- Conflict resolution
- Continuous improvement
- Patience and persistence
- Patience and persistence
- Access control
- Continuous improvement
Certification
Work Place Violence Prevention (WVN)
Timeline
Hospital Security Command Center Dispatcher
Jackson Health System, JMH
09.2016 - Current
Customer Service Representative
United States Medical Supply
12.2013 - 10.2015
Associate of Science - Business Finance
Brown Mackie College