Karli Ruud
Seattle,WA
Summary
As a lead Customer Service Agent at Alaska Airlines, I excelled in deescalation and creating positive guest experiences, leveraging my expertise in Image/Sabre as well as year as of experience. Recognized for empathy and effective guest communication, I significantly contributed to maintaining the brand's reputation through strategic problem-solving and exceptional communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Alaska Airlines
10.2021 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Shift Lead
Taco Time
07.2017 - 12.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Built daily schedule
- Managed major store orders
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
No Degree - Business
Central Washington University
Ellensburg, WAHigh School Diploma -
Kentwood High School
Covington, WA06-2017
Skills
- Lead CSA for 2 years
- Image/Sabre
- Coach
- GSC
- CRO
- Strong communicator
- Deescalation
- Creating a positive guest experience
Certification
Food handlers license
Languages
English
Timeline
Customer Service Agent
Alaska Airlines
10.2021 - Current
Shift Lead
Taco Time
07.2017 - 12.2020
No Degree - Business
Central Washington University
High School Diploma -
Kentwood High School
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